2 jobs found in Des Moines

What You'll Do: As a Customer Experience Specialist 1 in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helping a member better understand their dental benefits.   Here are some additional details regarding responsibilities:   Responsible for interacting with customers via inbound / outbound phone calls and ensuring a consistent, positive experience for Principal's customers while incorporating the established service processes in all interactions. Responds and anticipates the customer's needs while navigating several systems and web applications. Understands the customer's' previous interactions with Principal in order to provide a coordinated, 360 experience. Builds customer relationships by providing accurate information, presenting the process optimally and solving the customer inquiries real-time....

What You'll Do: We’re looking for a Customer Experience Licensed Specialist 1 to join our Mutual Funds team! In this role, you’ll serve as our primary customer service contact, providing a high level of value and service while developing effective working relationships across our organization.   Educate clients by answering inbound phone inquiries about general product knowledge and maintenance of accounts Respond and anticipate the customer's needs on multiple products or processes while using and navigating several systems and web applications Build customer relationships by handling/resolving requests real-time, providing accurate information, anticipating future concerns and communicating next steps Identify innovative solutions to improve the customer experience and identify voice of the customer opportunities for the enterprise This role will offer you the opportunity to work closely with Principal’s customers, solving problems, resolving issues, and...