6 jobs found in Atlanta

Job Description PI3b2801b82dbf-37641-38921826

We are seeking a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will serve as the frontline support for our customers, providing prompt and effective assistance to resolve inquiries and issues. You will work closely with our customer service team, utilizing your communication and problem-solving skills to ensure an exceptional experience for every customer. Key Responsibilities: Respond to customer inquiries via phone, email, and live chat, providing accurate and efficient resolutions. Troubleshoot customer issues and escalate more complex cases to appropriate departments. Document and track customer interactions in our support system. Follow up with customers to ensure satisfaction and promote a positive brand experience. Work collaboratively with other team members to share insights and improve support processes. Stay updated on company products, services, and policies to provide knowledgeable assistance....

Overview: As an Operations Manager at Evergreen, you will be a key player in our core delivery team, driving operational excellence and ensuring seamless service delivery across various functions, including service desks, contact centers, and IT operations. Rooted in our values, you will help build and manage diverse, specialized teams that tackle our customers’ most challenging problems. Your role will be pivotal in fostering an inclusive and equitable work environment, promoting diversity, and ensuring that all team members feel valued and supported. Responsibilities: •Team Leadership & Management: Lead, mentor, and coach a team of Service Desk Analysts and Contact Center Analysts, fostering a culture of collaboration, continuous learning, and high performance. Conduct regular performance reviews, provide constructive feedback, and identify training and development needs.•Service Operations: Monitor service desk performance, track key metrics (e.g., first call resolution...

Overview: At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future. Responsibilities: Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution. Qualifications: Education H.S. Diploma or General Education Degree...

Overview: Job Purpose The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.    The Systems Operations Analyst is not a typical NOC/helpdesk role—it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges and clearing systems.  This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the...

Overview: Insight Global is seeking an Accounts Receivable & Billing Specialist to join the Corporate Office Team in the Atlanta area. The candidate will be joining a large team responsible for invoicing our clients timely and accurately, while also tracking and resolving customer payment issues, and reaching monthly Cash Collections goals. They will have their own portfolio of accounts to support and build relationships with customers to help ensure timely payment which many include preparing detailed and customized aging reports and reconciliations. They will also work closely with multiple teams within Insight Global including both the Sales team as well as the Timesheet Verification team to resolve any issues or update billing information when inaccuracies are identified. In addition to resolving nonpayment issues, the candidate will also be responsible for unapplied cash reconciliation if the customer payment does not provide invoice details. Responsibilities: The...