1 jobs found in Mattoon

Description: Job Summary The Service Advisor is responsible for greeting customers, assessing vehicle service needs, preparing repair orders, and coordinating with technicians to ensure timely and accurate vehicle repairs. The advisor communicates repair recommendations, costs, and timelines to customers while delivering a high level of customer satisfaction consistent with Ford and Lincoln brand standards. Requirements:   Key Responsibilities Customer Service Greet customers promptly and professionally when they arrive for service Listen to and document vehicle concerns or maintenance requests Provide clear explanations of recommended services and repairs Maintain regular communication with customers about repair status and completion time Ensure a positive customer experience to support high Customer Satisfaction Index (CSI) scores Service Process Management Create and manage repair orders accurately in the dealership management system Schedule...