1 manager it service desk jobs found

Help Desk Team Lead - Network Operations Center Help Desk Team Lead Network Operations Center Overview: The Help Desk Team Lead serves as a Service Delivery Coordinator and the operational lead for the help desk team, ensuring service excellence while actively developing the technical support team. This role is responsible for maintaining queue health, resolving high-priority escalations, and serving as the primary liaison for client relations. The ideal candidate possesses high emotional intelligence and the ability to balance the distinct needs of clients, technicians, and the business in a fast-paced, collaborative environment. Help Desk Team Lead Network Operations Center Responsibilities: Team Leadership & Development Manage and mentor a team of help desk technicians, conducting regular 1:1 meetings and performance evaluations to foster professional growth. Coordinate technical training and cross-training initiatives across IT support and physical...