May 01, 2026
Overview:
The Referral & Authorization Specialist provides administrative support to manage prior authorization requests, verifying insurance coverage, and scheduling appointments while ensuring compliance with HIPAA regulations and adhering to confidentiality standards when working with patients. Demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.
Responsibilities:
- Answer and return phone calls promptly to patients, insurance companies, central scheduling, and physicians. - Manage and process prior authorization requests efficiently to ensure timely patient care. - Review and interpret medical records, documentation, and provider notes for authorization and scheduling purposes. - Collaborate with insurance companies to obtain authorization for patient...
Covenant HealthCare
Saginaw, MI