Customer Service Representative -Cherokee Trail

Be the first smile they see. The voice they trust. The heart of our front desk.

At Cherokee Trail Veterinary Hospital, we’re more than just a veterinary clinic—we’re a team that leads with compassion, connection, and care. We’re looking for a Full-time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Why Join Cherokee Trail?

Because we care about pets, their people, and the team members who make it all happen. As a full-service hospital, we offer everything from wellness care to surgery with cutting-edge technology, newly started rehabilitation program, and a close-knit, supportive team.

We pride ourselves on delivering gold-standard care while making every client and patient feel seen, heard, and valued. If you thrive in a fast-paced environment where every day makes a difference, we might be the perfect match.

This Role Might Be Perfect for You If:

• You’re a people person who loves to create great experiences from the first phone call to the final tail wag
• You’re organized and detail-obsessed, keeping appointments, records, and communication running smoothly
• You’re a master multitasker who can stay cool and kind even during the busiest times
• You’re tech-savvy and confident navigating digital systems and patient charts
• You take pride in being calm, clear, and compassionate—especially when pet parents are stressed
• You want to grow your skills in a hospital that values professional development and team culture

The Perks + Benefits:

We believe you should feel as supported as you make our clients feel. We offer:

• Competitive pay, based on experience
•  Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Cherokee Trail Veterinary Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com  

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.