Must have the ability to read, write, take verbal instruction and perform basic arithmetic.
Experience
One year experience in a customer service/food position similar to SBMC preferred.
Physical
This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
Normal hospital environment. Occasional exposure to heat, steam and cold. Normal/corrected eyesight. Hearing within normal range. Distinguish tastes and smells, distinguish temperature by touch. Uses food service equipment, telephone. Lifting and carrying up to 50lbs. Pushing/pulling up to 100lbs. Frequent standing and walking.
JOB SUMMARY
The Host/hostess position is responsible for delivering meals to patients and guests, following specific guidelines. A Host/hostess demonstrates a positive service attitude and is held accountable for meeting that standard. The Host/hostess is responsible for documenting the time and location of tray deliveries using Stella Kitchen Logistics. The Host/hostess may also take meal orders using the iPad and Stella Software. The position also picks up soiled trays from the patient rooms and dirty utility areas after meal service, and assists where needed in the room service operation. The Host/hostess is responsible for performing other duties as assigned, and relieves the Call Center staff and on his/her breaks as needed. The Host/hostess assists in restocking the entire service line (along with the starter and expeditor) as assigned. This position will also cover some duties in the dish room. The Host/hostess is the key personal contact person between the NS department and the patient and is expected to follow the scripting protocols as instructed. Because the Host/hostess is also required to serve as expeditor and call center staff, he/she must demonstrate familiarity with food operations and working knowledge of patient diets. Host/hostess will deliver trays to patients “round robin” which means that each Host/hostess will deliver any available cart to any floor. They will collect dirty trays by assigned areas, by zone. Additionally, some host/hostess will meet with “Room Service Assist” patients as assigned.
St. Bernards Healthcare has four hospitals in its network – the flagship facility anchoring the Matthews Medical Mile in Jonesboro, St. Bernards Medical Center; St. Bernards CrossRidge Community Hospital in Wynne, St. Bernards Five Rivers Medical Center in Pocahontas, and a management relationship with Lawrence Memorial Hospital in Walnut Ridge.
Today, St. Bernards Medical Center is a major referral hospital offering advanced technology and medical services across four centers of excellence: Heart Care, Cancer Treatment, Women's and Children's Services and Senior Services. St. Bernards invests significant resources to bring advanced services, treatments and surgery techniques to our local patients.
Awards
Arkansas Best Places to Work Recipient: 2012-2019
Modern Healthcares Best Places to Work 2019 Recipient