We are seeking a Director of Clinical Services to serve as the strategic and clinical leader for the company, ensuring that our teams are supported, engaged, and accountable for delivering exceptional medical care.
Reporting to the Chief Operations Officer, you will lead clinical strategy, lead the Medical Advisory Board (MAB), oversee clinical training & education to facilitate team development and enable advanced medical quality, and oversee the development and deployment of medical programs that support our doctors and medical directors.
What Success Looks Like:Clinical Excellence: You'll establish and maintain the highest standards of veterinary care by implementing best practices, policies and procedures to enhance clinical operations, efficiency and guiding medical protocols, and ensuring every patient receives exceptional treatment. You'll monitor clinical outcomes, provide constructive feedback, and implement improvements to continuously elevate the level of medicine practiced at our hospital.
Team Leadership: You'll inspire and develop our veterinary team through mentorship, training, and fostering a positive hospital culture where professionals feel valued, supported, and motivated to excel. Conduct regular shadowing and in-clinic coaching to strengthen clinical standards, case management, and communication skills. Provide guidance on complex cases and promote evidence-based medicine across all clinics. Partner with regional operations leaders to ensure alignment between medical and operational excellence.
Recruiting & Professional Development: You’ll collaborate with Talent Acquisition, HR and Operations to recruit, interview, and onboard top veterinary talent. Lead mentoring and training initiatives, including continuing education programs. Represent Companion at veterinary schools, conferences, and industry events to attract and inspire future talent.
Team Engagement & Culture: You’ll foster a culture of collaboration, accountability, and medical integrity across the company. Partner with clinic leadership to strengthen engagement, retention, and employee satisfaction. Recognize and celebrate clinical achievements while reinforcing Companion’s values and mission.
What Makes You a Great Fit:Clinical Practice: You’ll maintain a limited clinical schedule to remain grounded in patient care and lead by example in delivering high-quality medicine. Serve as a company-wide resource for clinical case consultation and client communication support. Collaborate with support teams to drive consistency across hospitals.
Strategic Partnership: You'll collaborate with operations leadership to identify growth opportunities, address challenges, and make strategic decisions that enhance both patient care and hospital performance, including initiatives to optimize clinical caseload, financial sustainability and operational effectiveness.
Client Advocacy: You'll ensure exceptional client experiences by guiding communication standards, addressing complex cases or concerns, and fostering trust between our practice and the community we serve.
Community Partnership: You’ll represent the company in professional organizations, schools, conferences and with regulatory agencies.
Education & Experience:Education & Experience
How We'll Support You:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.