Financial Services Officer

Make a Difference—One Member, One Loan, One Conversation at a Time

At North Star Community Credit Union, we don’t just process financial transactions, we help people move forward in life. Every interaction has the power to impact a member’s goals, stability, and future. We’re looking for a people-first, service-driven Financial Services Officer to join our team at the Minot Air Force Base location.

If you thrive in a fast-paced service environment, enjoy building relationships, and want your work to truly matter every day, this is your opportunity to serve a unique military community while growing your career in financial services.

What You’ll Do

In this role, you’ll be a key driver of member success—balancing hands-on financial services with relationship building and operational excellence.

Deliver Exceptional Member Service

Assist members with everyday financial needs, including deposits, withdrawals, and loan payments Provide friendly, accurate, and efficient service in all member interactions Open and maintain member accounts while ensuring a smooth onboarding experience Support Lending & Financial Solutions

Assist with consumer lending activities, including personal and auto loans Guide members through loan applications and basic credit decisions Help members understand credit union products and services that support their goals Strengthen Member Relationships

Identify member needs and recommend appropriate financial solutions Build trust through consistent, respectful, and professional service Deliver meaningful conversations that support long-term financial wellness Support Branch Operations & Accuracy

Ensure daily transactions are processed accurately and efficiently Maintain compliance with credit union policies and procedures Support a safe, secure, and well-organized branch environment Represent North Star in the Community

Build strong relationships within the Minot Air Force Base community Represent North Star with professionalism, integrity, and care in every interaction What Success Looks Like

Members feel welcomed, supported, and confident in their financial decisions Transactions and account services are handled accurately and efficiently Lending support is consistent, compliant, and member-focused Strong relationships are built within the military community You are recognized as a trusted, dependable, and service-driven team member What You Bring

Experience in banking, credit unions, retail, customer service, or financial services preferred Strong communication skills with a genuine passion for helping people Ability to multitask in a fast-paced, member-focused environment High attention to detail, accuracy, and accountability Basic knowledge of financial products, lending, or account services (or willingness to learn) Professional, dependable, and team-oriented mindset Why You’ll Love Working Here

Meaningful Impact: Help members make important financial decisions every day
Unique Community: Serve the Minot Air Force Base military community
Career Growth: Training and development opportunities in financial services and lending
Supportive Culture: Be part of a team committed to The North Star Way
Stable Future: Join a strong, community-focused credit union that invests in its people

Work Environment & Physical Requirements

Professional branch and office environment within a financial services setting Extended periods of sitting, standing, and computer use Frequent use of hands and fingers for typing and system navigation Occasional lifting of up to 50 pounds (files, supplies, or branch materials) Join Our Team

If you’re ready to make a difference—one member, one conversation, one financial solution at a time—we’d love to meet you.

 

Compensation details: 24.05 Hourly Wage

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