Security Assistant Shift Manager

Security Assistant Shift Manager is an assistant to the Shift Manager on his/her assigned shift.  The Assistant Shift Manager is responsible for all Shift Manager Duties in his/her absence.  The Assistant Shift Manager will ensure effective communication between the line staff and the Security Shift Manager.  The Security Assistant Shift Manager will ensure a professional and efficient operation; provide leadership, guidance, training and organization. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity). 

Nothing in this section is meant to suggest that this is a complete list of duties and responsibilities. The Assistant Shift Manager position requires an individual to possess abilities in the following:

• Assumes the role of Shift Manager in his/her absence.
• Acts as a representative of the department and property, interacting with guests and employees in a courteous, professional manner.
• Trains, supervises, and evaluates Security Staff on assigned shift.
• Oversees patrols of the property on assigned shift, identifying potential security and/or safety hazards, and reporting. same to the Security Shift  Manager, to ensure the safety and protection of all persons on the property.
• Regularly provides backup to Security officers on assigned shift.
• Facilitates the daily shift operations of the Security Department.
• Makes suggestions and recommendations, as appropriate, for improvements to policies, procedures, or the facility.
• Provides exceptional guest service that differentiates us from the competition.
• Assist Shift Manager in ensuring a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
• Attends departmental meetings and holding meetings as directed by Shift Manager.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Ability to work all shifts, including weekends and holidays.  Ability to work shifts lasting 10 or more hours occasionally.
• Performs other duties and responsibilities as requested.

SUPERVISORY RESPONSIBILITIES:

• Security Officers to include (dispatchers, bikes, report writers, lost and found,  and parking attendants).
• Lead Officers.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows and Office applications required.
• Ability to read, analyze and interpret documents in English.
• Ability to properly respond to common inquiries from employees or guests.
• Ability to apply common sense reasoning to variety of situations.
• Ability to work under little or no supervision.
• Ability to obtain a Clark County Nevada Concealed Carry of Weapons Permit (CCW).
• Ability to properly react rationally to high stress situations while maintaining a calm demeanor.
• Working knowledge and understanding of company and department rules, policies and procedures.
• Working knowledge of state and local laws and how to apply them.
• Ability to properly use security equipment such as; two way radio, handcuffs, etc.
• Ability to read and understand all policies and procedures in English.
• Must be able to communicate effectively with guests, employees, and members of management in English.
• Must be able to complete standard forms and reports in handwritten and electronic format in English.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Ability to successfully complete and legally possess the following training certifications:

• Golden Nugget Firearms Qualification.
• Electronic Control Device (i.e., Taser).

Must successfully complete the following training certifications:

• Golden Nugget Basic & Advanced Security Academy.
• Golden Nugget Handcuffing.
• Golden Nugget Defensive Tactics.
• Golden Nugget Dispatch Training.
• Golden Nugget Report Writing Training.
• Golden Nugget Lost and Found Training.
• In-Service review training.

LICENSE REQUIREMENTS:

• Nevada Gaming Registration.
• Current Alcohol Management Certification.
• Current Nevada Driver’s License.
• Current American Red Cross or Equivalent Adult CPR Certification.

EDUCATION and/or EXPERIENCE:

• Minimum age requirement is 21.
• High School Diploma or Equivalent Required.
• Bachelor’s or related degree Preferred.
• One year or more of military, law enforcement, or hotel/gaming security.
• One or more years of customer service experience.
• No felony convictions.

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