Customer Service Representative - North Elm Animal Hospital

Care for animals. Support your team. Make a difference every single shift.

At North Elm Animal Hospital, we know it takes a village to care for pets, and this role is the vital connection between excellent medical care and an exceptional client experience. Located in Greensboro, North Carolina, North Elm Animal Hospital proudly serves a thriving community of pets and pet owners, with convenient access to local neighborhoods, parks, dining, and everything the Triad area has to offer.

We are looking for a  Customer Service Representative who is confident supporting both the front desk and the exam and treatment areas, bringing compassion, organization, and teamwork to every part of the day. 

Why Join North Elm Animal Hospital?

• Team First Culture - We support one another, show up for our teammates, and treat every pet with care and respect. You’ll be part of a collaborative environment where communication, kindness, and teamwork truly matter.
• High-Quality Veterinary Care - As a full-service veterinary hospital, we are dicated to the highest standards in patient care, safety, and medical excellence. We offer wellness care, surgery, dentistry and diagnostics, all delivered with professionalism and compassion.
• Growth & Teamwork Culture - We believe the best care happens when people work together. We value strong relationships, shared learning, and continuous growth, creating space for every team member to learn, contribute, and level up together.

• Greeting clients with warmth and professionalism, in person and on the phone.

• Scheduling appointments and managing daily workflow.

• Answering questions and providing clear, compassionate client education.

• Maintaining accurate records and updating patient files.

• Supporting the veterinary team with communication and coordination.

• Processing payments and checking clients in and out.

• Helping to ensure a calm, organized, and welcoming lobby experience.

• Love working with people and enjoy creating positive experiences from the first phone call to the final tail wag.
• Are organized and detail-oriented, keeping schedules, records, and communication running smoothly.
• Thrive as a multitasker and stay calm, kind, and focused during busy moments.
• Feel confident using digital systems, phone platforms, and patient charts.
• Bring a clear, compassionate approach, especially when supporting pet parents.
• Are excited to grow your skills in a veterinary hospital that values professional development, teamwork, and a strong culture.

Perks + Benefits:

• Competitive pay, based on experience 
• Medical, dental, vision, and life insurance
• Free mental health support
• Generous CE allowance + paid CE time 
• Uniform allowance 
• Pet care discounts for your personal pets 
• PTO, floating holidays, parental leave, and military leave 
• A robust Employee Assistance Program (from finances to wellness and everything in between) 
• Access to Encore Vet Group’s library of training, CE, and career development resources 
• A 401(k) with up to 5% company match

If you are looking for a role where you can make a meaningful impact on both the client experience and patient care, we would love to meet you.

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.