Nurse Manager- Telemetry

General Summary

The Nurse Manager / Educator of Cardiovascular Care supports the Nursing Director in the assessment, planning, coordination, implementation, and evaluation of patient care delivery within the Telemetry and Cardiovascular Care units. This role places a strong emphasis on staff education, professional development, and the integration of evidence-based practice to improve patient outcomes, utilizing ANA, CCNA, and ANNA standards of nursing practice.

In the absence of, or at the direction of, the Nursing Director, the Nurse Manager / Educator assumes responsibility for the operational management of the unit. Responsibilities include patient care oversight, staff management and development, patient flow coordination, fiscal accountability, and maintenance of a safe and therapeutic care environment. The Nurse Manager / Educator collaborates closely with patients, families, physicians, and interdisciplinary healthcare professionals to achieve high-quality, patient-centered outcomes and promotes patient and family education and engagement in care planning.

Organizational Mission and Values

Mission:
Holy Cross Hospital is a Catholic healthcare organization sponsored by the Sisters of Saint Casimir. Through our commitment to the healing mission of Jesus, we contribute to healthy communities and promote quality healthcare.

Values:

• Respect: Treat all individuals with dignity, fostering an inclusive and collaborative environment.

• Excellence: Deliver superior patient care through qualified staff, continuous improvement, advanced technology, ongoing education, and responsible stewardship of resources.

• Attitude: Demonstrate professionalism, enthusiasm, courtesy, and ethical conduct.

• Compassion: Address the needs of patients and families with empathy and sensitivity.

• Holistic Care: Support the physical, emotional, and spiritual needs of patients and families.

Primary Responsibilities and Duties

Leadership and Unit Operations

• Serve as a professional role model for nursing staff and interdisciplinary team members.

• Ensure adherence to attendance standards with minimal tardiness or absenteeism.

• Complete all mandatory hospital education, orientation, and departmental competency requirements.

• Respond appropriately to emergency situations, including but not limited to Code Blue, Rapid Response, Code Stroke, Code Red, Code Gray, Code Black, Code Pink, and Code Triage.

• Promote and enforce compliance with hospital-wide and departmental policies and procedures, including infection control, safety, and restraint policies.

• Collaborate with the Nursing Director to ensure effective coordination of nursing care delivery and compliance with core measures.

Staffing, Scheduling, and Workforce Management

• Facilitate patient placement and bed assignments in collaboration with the Nursing Supervisor, considering staffing levels, patient acuity, diagnosis, and staff competencies.

• Oversee staffing assignments for current and oncoming shifts to ensure productivity, acuity balance, and compliance with HFAP standards.

• Adhere to unit staffing grids to meet operational and financial expectations.

• Monitor employee time and attendance and complete payroll using the Kronos system.

• Participate in interviewing, hiring, onboarding, and orientation of new employees.

• Facilitate staff orientation and provide daily follow-up and mentoring to new team members.

Education and Professional Development

• Chair the Unit Education Council and participate in the hospital Education Coordinating Council (ECC).

• Serve as a clinical expert, educator, and resource for nursing staff.

• Develop, implement, and evaluate educational programs and competency validation processes.

• Guide and support staff nurse preceptors and participate in precepting as needed.

• Promote evidence-based practice initiatives aligned with ANA, CCNA, and ANNA standards.

Patient Care and Clinical Support

• Provide hands-on patient care as needed, including admissions, discharges, transfers, and medication administration.

• Assist staff in establishing priorities and adapting care delivery as patient needs evolve.

• Advocate for patients and families by ensuring effective communication and education across all age groups and patient populations, including those with physical, emotional, cognitive, social, or language barriers.

• Collaborate with patients, families, physicians, spiritual care, ethics committees, and palliative care teams regarding advance directives, DNR status, end-of-life care, and Gift of Hope initiatives.

Quality, Safety, and Performance Improvement

• Participate in quality indicator studies and customer service initiatives.

• Assist with preparation of quarterly quality and performance reports.

• Report risk management issues promptly to the Nursing Director and Risk Management Department.

• Conduct routine rounding to promote patient satisfaction and service excellence.

• Contribute to Shared Governance and nursing leadership meetings.

Fiscal and Administrative Responsibilities

• Monitor and review unit budget performance as directed.

• Submit variance reports in a timely manner.

• Collaborate with Finance to assist in development of the annual unit budget.

• Conduct monthly department staff meetings and participate in nursing leadership meetings.

• Provide regular feedback to the Nursing Director regarding staff performance and operational concerns.

Additional Responsibilities

• Address inappropriate behavior constructively and support corrective education.

• Maintain confidentiality of sensitive personnel and patient information.

• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong clinical judgment, leadership, and decision-making skills.

• Demonstrated ability to educate adult learners and facilitate professional development.

• Excellent communication, interpersonal, and customer service skills.

• Ability to work independently, initiate projects, and manage competing priorities.

• Strong organizational, analytical, and critical-thinking skills.

• Proficiency in electronic health records, order entry, and reporting systems.

• Ability to maintain confidentiality and exercise discretion with sensitive information.

Education, Licensure, and Certification

• Graduate of an accredited school of nursing.

• Current Registered Nurse (RN) license in the State of Illinois.

• Current CPR and ACLS certification.

• Compliance with PPD and employee health requirements.

Experience Requirements

• Minimum of five (5) years of nursing experience in an acute care hospital setting.

• Experience in cardiac, telemetry, and/or intensive care nursing preferred.

• Prior leadership, charge nurse, or educator experience strongly preferred.

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