Loan Servicing Specialist

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 17 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes.  

For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!  

We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!  

Our Values

Optimism:  We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative:  We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect:  We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth:  We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership:  We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose:

Perform duties related to Loan Servicing in accordance with First Federal’s policies, mission, and goals. 

Essential Functions:

• Process assigned workload accurately and efficiently
• Process customer account requests including transactions and account maintenance.
• Provide support to the Contact Center by providing quality customer service to internal and external customers.
• Maintain a current knowledge of new and existing products and services as well as various branch and operational procedures.
• Ensure compliance with federal and state regulations pertinent to this position. Complete annual training in a timely manner in accordance with regulations and internal policies and procedures.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Qualifications & Requirements

• High school diploma or certified equivalency.
• Outstanding customer service focus and ability to work effectively and collaboratively with others.
• Strong organizational skills, problem solving skills, and attention to detail.
• Must be able to multi-task in a fast paced environment.
• Excellent verbal and written communication skills.
• Proficient computer and 10-key skills.
• Develop and maintain a working knowledge of First Federal’s products, policies, procedures, and systems.

Loan Servicing Specialist I

• Typically requires one (1) year of experience in a customer service role.

Loan Servicing Specialist II

• Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Loan Servicing Specialist I.
• May process more complex side jobs.
• Act as resource to Loan Servicing Specialist I. 

Loan Servicing Specialist III

• Typically requires three (3) years of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Loan Servicing Specialist I and II.
• Regularly processes more complex side jobs.
• Act as resource to Loan Servicing Specialist I and II. 
• Provide initial training to Loan Servicing Specialist I.
• Handle first step escalated calls.
• Provide back-up for the Loan Servicing Supervisor.

Physical Requirements: 

The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve a combination of sitting/standing for extended periods.

Pay Range

Loan Servicing Specialist I

• The pay range for this position is $21.00 - $35.69
• The typical hiring range for this position is $21.00 – $30.34

Loan Servicing Specialist II

• The pay range for this position is $22.67 - $38.55
• The typical hiring range for this position is $22.67 - $32.77

Loan Servicing Specialist III

• The pay range for this position is $24.49 - $41.63
• The typical hiring range for this position is $24.49 - $35.39

• The incentive plan for this position is the Partnership Plan Incentive plan. It is paid out quarterly based on meeting individual goals.
• Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more!  Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers 

As a community Bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

First Fed invites all qualified interested applicants to apply for our career opportunities.  If you are a person with a disability and need a reasonable accommodation to use our online job search or application tools, please email Human Resources  via sierra.stack@ourfirstfed.com or call 360-417-3182.  Note: This contact information is reserved solely for job seekers requesting accessibility assistance or accommodation in the application process.  Messages left for other purposes may not receive a response.

We are required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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