Office Manager Position Overview The Office Manager serves as the operational leader of the branch office and the General Managers primary execution partner. This role is responsible for ensuring an outstanding customer experience, accurate billing and collections, strong operational coordination, and overall branch efficiency. This is not an administrative support role. The Office Manager plays a direct role in customer retention, financial performance, and operational execution. What Youll Be Responsible For Customer Experience & Retention Manage inbound and outbound customer communication (phone, email, text, portal) during business hours Ensure timely response to customer inquiries and service requests Convert leads into scheduled quotes or services in coordination with branch capacity Address and resolve customer concerns and escalations professionally Document customer interactions and service commitments accurately Escalate retention or...