Location: Wichita, KS Schedule: Monday to Friday. 8:00 AM to 5:00 PM Job Purpose: Will be responsible for providing fast and useful assistance on computer systems by answering user questions on basic technical issues and offering advice on how to solve them. IT Support Technician assists in achieving the goals of the IT Department in the operation and maintenance of the personal computer network, hardware, and software applications. Duties & Responsibilities • Adheres to company polices and presents a professional, positive attitude at all times. • Serve as the first point of contact for users seeking technical assistance over the phone or email. • Perform remote troubleshooting through applied diagnostic techniques, support software and pertinent questions. • Determine a course of action based on the issue and details provided by users. • Direct unresolved issues to the next level of support personnel. • Provide accurate information to users on IT...