Servicing Operations Analyst NASA Federal Credit Union is in search of a Servicing Operations Analyst to assist the Assistant Vice President of Loan Servicing in ensuring servicing rules across Consumer and Mortgage Loan Servicing are accurately identified, interpreted, implemented, and maintained in alignment with investor, partner and credit reporting process requirements. The Servicing Operations Analyst will proactively monitor industry servicing standards, rule updates, and partner/investor communications to recommend timely adjustments to internal rules and processes. This position will serve as a liaison between Consumer and Mortgage Loan Servicing and external partners to translate servicing expectations into internal rule logic. It will ensure servicing logic is rules-based, accurate and aligned with investor expectations and partner/contractual obligations. The Servicing Operations Analyst will support Loan Servicing Management in preparing for audits and review...

Branch Member Service Associate (Full-Time) - VA Eastern Shore As a Branch Member Service Associate in our Wallops Island and Oak Hall, Virginia locations you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules YOU control your career advancement as you learn and execute new skills. Cash handling experience required. Job Duties and Responsibilities Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services. Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security. Responds to member inquiries...

Branch Member Service Associate (Full-Time) - VA Eastern Shore As a Branch Member Service Associate in our Wallops Island and Oak Hall, Virginia locations you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others. The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules YOU control your career advancement as you learn and execute new skills. Cash handling experience required. Job Duties and Responsibilities Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services. Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security. Responds to member inquiries...

Call Center Member Service Associate NASA FCU is on a mission to find exceptional Call Center Member Service Associates who are passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland. You must reside in Maryland, Washington DC or Virginia. All call center team members must be available to work 40 hours per week with weekday shifts as early as 8 am and as late as 5 pm and Saturdays from 8 am 2 pm. Working a minimum of two Saturdays per month is also part of the schedule. This is a Remote-Hybrid position with your initial 90-120 days onsite. Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services! Essential Duties and Responsibilities: (Include the following with other duties as assigned.) Assists members with multifaceted online financial services (in-depth...

Consumer Loan Servicing Representative NASA Federal Credit Union is in search of a Consumer Loan Servicing Representative to deliver exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services. The Consumer Loan Servicing Representative (CLSR) will maintain accurate data in our loan servicing systems for consumer loans as well as acting as a member and branch liaison for all consumer loan transaction-related questions . This position will post payments and payoffs to loan accounts. It will respond to internal and external email communications, process and post life/disability/unemployment credit protection claims and process loan corrections. The CLSR will maintain loans under the Servicemembers Civil Relief Act (SCRA) and handle GAP insurance remittance, claims and reporting functions. This position will process account transfers due to security breach or removal of member from account. It will also...