Overview:   JOB SUMMARY: The Project & Operations Manager is responsible for supporting the execution of ArcticCare IT Managed Services and engineering projects through project management, onboarding coordination, and operational delivery oversight. This role owns onboarding execution for ArcticCare services, including coordinating the transition of services to the TX Support Center (Help Desk support function) to ensure a smooth and effective handoff to ongoing support. In addition, this role manages engineering projects across both managed services and time-and-materials (T&M) engagements, ensuring all work is planned, tracked, and delivered in alignment with defined timelines, scope, and operational expectations.   A key component of this role is strong cross-functional coordination across internal teams to support the full delivery lifecycle. This includes working closely with Procurement on new client and project setup, license ordering, and subscription...

Overview:   JOB SUMMARY:   The Solution Consultant, Microsoft Dynamics 365 Finance and Supply Chain Management (F&SCM), delivers functional consulting services for assigned modules and business processes from discovery  through go  live and  post go  live support. This role gathers and documents business requirements, performs fit-gap analysis, configures the solution, supports testing, develops training materials, and provides client support in alignment with the approved solution design and project scope. The Solution Consultant works closely with clients, internal teams, and third-party vendors to deliver high quality implementation outcomes, manage day-to-day client interactions within assigned scope, and support successful project execution. This is a client-facing consulting role that requires dependable execution, sound judgment on common issues, strong customer engagement, and the ability to work effectively both independently and as part of a team...

Overview:   JOB SUMMARY:   The National Service Delivery Manager  is responsible for  managing ArcticCare service agreements and application projects for post-implementation Clients. As the primary ArcticCare contact—both internally and externally—this person ensures the successful delivery of services across the full lifecycle of each agreement.   This role owns the Client Executive Sponsor(s) relationship, managing expectations, overseeing contractual obligations, and driving strategic planning in line with the ArcticCare agreement. Regular communication with Executive Sponsor(s) is  maintained  through phone, email, virtual meetings, and on-site visits.    The National Service Delivery Manager role resolves Client satisfaction escalations independently and  facilitates  technical escalation when  required , with a continuous focus on long-term Client relationships and high satisfaction.   Strong project management and Client...

Overview: JOB SUMMARY: Provide initial technical support to Client s by troubleshooting applications, systems access, resolving hardware, software, and network related issues. The Technical Support Analyst is responsible for receiving information, diagnosing symptoms, and resolving IT-related problems. This position will need to deliver Client service within specified service levels. Typically, the Technical Support Analyst will work on resolving straightforward problems. This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper h ardware and s oftware setup, and assistance with navigating around application menus.   Responsibilities: ESSENTIAL FUNCTIONS:   Firstline responder to incoming issues through chat , email-generated tickets, or phone...