Patient Scheduler MHO Reports to the Director, Assistant Director, Manager, or designee. In accordance with policies and procedures provides for the daily scheduling of patients. Prepares reports on the provision of services to the clinical and/or professional team per established schedule. Communicates with managers, assistant directors, supervisory nurses, and recruitment staff to ensure patients are scheduled appropriately and their needs are being met. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion. SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Scheduling: Maintains high and up to date knowledge of requirements for all procedures, protocols and various departments scheduling criteria. Effectively implements departmental procedure and protocol updates as they occur (may be communicated...

Reports to the Director of Informatics. Assists clinicians in navigating and using clinical information tools required in their care. Performs assessment of individual training needs of clinicians and provides computer-based training for them. Identifies enhancements to the system to enable optimal experience for clinicians and facilitate patient care. Maintains excellent relationships with clinicians and acts in a liaison role. Provides at the elbow support for end users to address system issues, facilitate optimization requests, and perform ad hoc training. Assist in the creation of training materials for the use of Beacon systems. Utilizes process improvement techniques. Collaborates with clinical informatics specialists and analysts to meet operational needs. Performs testing of system applications as needed. This position is not remote and is based in Kalamazoo, MI, and the surrounding areas. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding...

Case Manager Reports to the Manager, Case Management. Meets with patients/family/significant other to assess post hospital needs and facilitates linkage with appropriate community services and resources. Ensures patients have a well-planned process in place from admission to discharge or transfer of care for medically complex patients. Collaborates with the interdisciplinary team to assess clinical readiness for transfer and discharge. Ability to communicate positively and effectively with all levels of participants in health care delivery in both formal and informal settings and with individuals as well as groups of varying size and through documentation. Clinical expertise appropriate for designated patient population. Nurse Case Manager and Clinical Social Worker work together to identify complicated social and medical situations and provide interventions necessary for patient based on assessed needs. Skill in auditing outcomes concurrently and retrospectively. Capable of...

Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor and/or Office Coordinator. Under general supervision and according to established policies and procedures, is responsible to process, reconcile and resolve patient accounts.  This includes collecting payment from patients, setting up payment plans, verifying insurance coverage and eligibility, preparing good faith estimates, providing patient education, and ensuring accuracy of patient records. The patient account representative also assists with patient inquiries, resolves account discrepancies, and provides quality customer service. MISSION, VALUES and SERVICE GOALS MISSION:  We deliver outstanding care, inspire health, and connect with heart. VALUES:  Trust. Respect. Integrity. Compassion. SERVICE GOALS:  Personally connect. Keep everyone informed. Be on their team. Performs various patient account and clerical duties in...

Medical Receptionist KAL Works in a customer service capacity, providing administrative and clerical support to patients and customers in a medical setting Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information. Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments. Enters, reviews, and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy. Provides general office and clerical support to the assigned area. Education: High School diploma equivalency OR 1 year of applicable cumulative job-specific experience required. Note: Required professional licensure/certification can be used instead of education or experience, if applicable. PIa0a943277e74-37641-39820657

Medical Receptionist 1 KAL Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting. Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information. Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments. Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy. Provides general office and clerical support to assigned area. Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional...