The Shop Lead plays a critical role in ensuring the efficient management, staging, and distribution of parts for our garage. This position is responsible for maintaining accurate inventory, coordinating parts flow, supporting dispatch, and ensuring technicians have the right parts at the right time to complete daily service work without delays. The Shop Lead is expected to take ownership of the parts process from receipt through staging, tracking, returns, and organization. Success in this role means keeping the shop prepared, minimizing downtime for technicians, and proactively communicating before issues impact operations. Key Responsibilities Receive all incoming parts immediately and verify them against repair orders, tickets, or related documentation. Stage all parts as soon as they are received, whether the related job is currently scheduled or not. Review the Work Needs to Schedule folder daily, pull and stage all necessary parts, and assume each job may be placed on...

The Shop Manager plays a critical role in ensuring the efficient management, staging, and distribution of parts for our garage, located in Norfolk, MA. This position is responsible for maintaining accurate inventory, coordinating parts flow, supporting dispatch, and ensuring technicians have the right parts at the right time to complete daily service work without delays. The Shop Manager is a lead and is expected to take ownership of the parts process from receipt through staging, tracking, returns, and organization. Success in this role means keeping the shop prepared, minimizing downtime for technicians, and proactively communicating before issues impact operations. Key Responsibilities Receive all incoming parts immediately and verify them against repair orders, tickets, or related documentation. Stage all parts as soon as they are received, whether the related job is currently scheduled or not. Review the Work Needs to Schedule folder daily, pull and stage all necessary...