Jun 14, 2025
Must have Call Center experience and live local to Massachusetts
Contract assignment, 6 months
$22/hr
Appropriately handles questions related to shipment schedules, credit inquiries/requests, status of orders, product specifications, product changes, new product introductions and promotions
Track all calls via incident queue and ensure resolution, follow up and closure within 24 – 48 hours via internal ticketing system; unless otherwise determined
Process orders in an efficient and accurate manner
Provide prompt, professional, and courteous service
Facilitate, resolve, and suggest alternative solutions when necessary to meet caller’s expectations
Remain customer focused and communicate in an exemplary fashion by delivering clear and concise information to all customers
Have a thorough knowledge of the products and services offered
Maintain a strong working knowledge of all systems and applications to perform daily functions
Adhere to all department...
Complete Staffing Solutions
Bellingham, MA, USA