Sep 19, 2024
On-site customer focused role which supports Lowe's Supply Chain warehouse operations. Shift: 4-day work week from 8:00 a.m. to 7:00 p.m. Off on Sunday, Monday, and Friday. Job Summary: Customer Resolution Associate (Market Delivery Associates) are responsible for utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. MDAs process orders and fulfill customer needs to ensure customer satisfaction. Additional job responsibilities include the following: Customer service Home Delivery process execution Multitasking Problem solving Documenting using MS Office and other systems Listening and resolving conflicts and concerns Processing customer orders and adjustments Escalated customer concern resolution Working alerts and queues Inputting customer claims into the claim portal system Essential Functions: • Responsible to support delivery operations from internal and external customers. • Communication with customers to obtain feedback for...
Lowe's
Kyle, TX, USA
Full time