May 21, 2025
Job descriptionBilingual/Spanish: Required Epic Experience: Preferred Call Center Experience: Preferred This position works in our Patient Access Center in Wilmington. This is not an in-person patient facing role. Ideal candidates should possess the ability to handle a multiline high volume call queue, schedule patients, and perform insurance eligibility verification. Schedule: Monday - Friday; a mix of 8am-4:30pm & 10:30am-7pm (later shift includes shift differential pay). *All PPDE staff are now required to be vaccinated against Covid-19, per policy.* JOB SUMMARY: Under the direct supervision of the Patient Access Manager, the Patient Access Representative is responsible for providing high quality telephone contact and assistance for clients regarding Planned Parenthood of Delaware (PPDE) services, test results, payment options, hours, locations and other inquiries. The focus is on outstanding client satisfaction while maintaining or exceeding PPDE productivity and customer...
Planned Parenthood of Delaware
Los Angeles, CA, USA