4 mortgage quality control and compliance analyst jobs found

The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written). *Responsibilities:* * Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax) * Responsible for providing first call resolution, fully resolving disputes, and performs root cause analysis * Researches and resolves customer issues/inquiries via the phone, email and written correspondence * Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity * Promotes products and services with focus on customer satisfaction and retention * Responsible for working to meet individual and team goals for service level agreements on...

Overview: At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or...

: The Head of Cash will oversee all aspects of the cash management and servicing department. This role requires a strategic leader with extensive industry knowledge and a proven track record in managing cash operations within the mortgage servicing sector. The ideal candidate will have strong leadership skills, a detail-oriented approach, and the ability to drive operational efficiency and compliance. This position requires 100% on-site attendance at our headquarters in Pontiac, MI. WHAT YOU WILL BE DOING: Lead and manage the Cash Servicing team, ensuring high performance and adherence to company and regulatory standards. Develop and implement strategies to effectively manage cash operations, including payment processing, escrow management, and reconciliation. Oversee the development and execution of policies and procedures to ensure compliance with federal, state, and local regulations. Collaborate with cross-functional teams, including finance, accounting, compliance, and...

About Next Door Lending Next Door Lending is a local mortgage broker servicing 25 states. We are committed to providing excellent customer service and are licensed under NMLS # 1880338. We have access to 40+ lenders across the country, with hundreds of products and offerings! Next Door Lending is a real family looking to build and hire the best talent. JOIN THE NEIGHBORHOOD! About the role Are you an experienced and detail-oriented professional with a passion for mortgage lending? We are seeking a dedicated Mortgage Loan Processor to join our team and play a pivotal role in ensuring the smooth and efficient processing of mortgage applications. If you have a strong understanding of mortgage processes, exceptional organizational skills, and a commitment to delivering outstanding customer service, we want to hear from you! What you"ll do Application Review: Thoroughly review mortgage loan applications for accuracy, completeness, and compliance....