Sep 11, 2024
Position Title: Dealer Management Systems Specialist Location: Baltimore, MD Time type: Full time Req. ID: R11335 Description: Job Description MileOne Autogroup is seeking a seasoned professional to serve as a subject matter expert on all matters relative to its two Dealer Management Systems (DMS) – CDK and Reynolds & Reynolds. The DMS Specialist’s core responsibility will be to ensure optimal usage and maintenance of the DMS platforms. The specialist will collaborate with various departments to enhance productivity, streamline processes, and provide technical support to dealership staff. DMS Specialist’s Responsibilities: Receive and address end-user requests Update the ticketing system for each request and communicate promptly with end-users Create case logs, record information, follow up on issues, and escalate complex issues either internally or to DMS provider Assesses issues and troubleshoots using technical knowledge and...
Atlantic, Hall, and Russel
USA