Jan 10, 2025
Position is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote). Will consider remote. Job Summary Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST. As An Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements. Communication - Assure written and verbal communications are timely, professional and empathetic. Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards. Contact - Ensure all parties involved in a loss are contacted to identify claim exposures. Programs – Maximize...
MAPFRE
Webster, MA, USA