Jun 24, 2025
SUMMARY: The Guest Services Lead/Administrative Support is tasked with overseeing shifts and ensuring exceptional guest services, including registration and check-out, managing PMS operations, and handling mail and message services. The role also involves assisting guests and visitors with information about the hotel, its facilities, and local restaurants and attractions. Additionally, this position provides administrative support to various department leaders as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, with additional tasks as assigned: Serve as the guest services shift leader during your assigned duty times Cultivate a positive work environment with enthusiasm and set an example by delivering exceptional customer service. Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards using the hotel's reservations system Recommend alternative...
Charlestowne Hotels
Midland, MI, USA