4597 customer service jobs found

CUSTOMER SERVICE SPECIALIST MADISON, CT COMPENSATION 60,000.00 PLUS COMPANY BONUS? Our client is seeking a Service Coordinator to join the Service team to ensure that the customer?s needs are met in a service situation. At the same time, the Service Coordinator needs to ensure that all company policies and procedures are followed to promote the best interest of the company. Responsibilities ? Primary point of contact for incoming service phone calls and emails. ? Monitor service calls and emails to make sure customer has been assisted until full resolution. ? Coordinate installations, routine maintenance calls, and service visits. o Makes travel arrangements when necessary. o Monitors invoices from field service engineers. o Enters information from service call reports into CRM database. ? Coordinate the return authorization process o Issues return authorization numbers in the ERP System o Opens new cases in CRM for incoming equipment for repairs, return parts, or trade-in...

Overnight Monitoring Center Operator- Frist 90 days the Schedule is Mon-Friday 8am-5pm for training. The switches to overnights 11pm-7am 4 weekdays and 1 weekend day $23 Temp-perm Summary: Weâre seeking experienced  Call Center Operators  for our 24-hour, 7 day per week, 365 days per year Monitoring Center. You will be responsible for the  LIFE  and  SAFETY  of our customers by responding to incoming burglary, fire, medical and equipment alarms. As an operator, you will monitor alarms and respond by dispatching the authorities or authorized parties in a timely and accurate manner. Responsibilities: Monitors and interprets data received on signal receiving equipment Assist in testing alarm systems in conjunction with authorized service technicians/installation personnel and subscribers to ensure proper operation of security equipment. Interface with subscribers and/or authorities over the telephone directing calls maintaining a high level of service Work...

CSR role in their Mansfield MA location (7 person office).  Temp to hire M-F 7:30-4pm paying $20 per hour (some stretch  for a great candidate out of manufacturing or distribution).  Dealing primarily with Garage Door companies and repairmen so need to have the personality to handle these customers appropriately ).  Looking for someone with high attention to details as their are a lot of different products and customers to keep organized.  They use Oracle which would be nice to have but not required.   Dress code is casual.   Communicate with customers in person and by telephone in entering orders under automation system controls. Assist in pricing of quotes and orders under automation system controls. Balance Daily Invoice Report Audit open order report weekly Follow up on customersâ claims for credit Manage all system invoicing on COD and open-term accounts. Manage bookkeeping procedures required by setting up...

M-F? 8:30 AM â 5:00 PM $21-$24 CSR positon. Phone experience required.? It is not necessary but if you have past experience in printing or mailing we encourage you to apply! We are looking for; ? A first call contact with our existing customer base ? Handle phone inquiries ? Help assist in customer growth as a positive energetic contact person ? Light administrative tasks ? Job organization What we do (If you have any past exposure to services listed below we encourage you to apply); ? Marketing & Mailing Services ? Printing (All marketing related material ? Graphic design ? Signs, banners & displays ? Embroidery ? Screen printing ? Promotional items How are we different from competition. ? Fast pace ? Busy and profitable business ? Utilize state of the art processes ? Large...

Hiring for a hybrid-model Customer Service Admin for a company in Marlborough.  M-F 9AM-5PM 2 days onsite â Tuesdays and Wednesdays; Monday/Thursday/Friday remote Pay: $23-25/hr based on experience  MUST have at least 2 years of recent call center experience handling conflict management/customer service Duties and Responsibilities ⢠Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the field directly or through the ServiceChannel platform. ⢠Ensure all services are completed in a timely manner and escalating difficult calls to Manager when services are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions. ⢠Performs auditing of invoices in accordance with individual department requirements. ⢠Ad Hoc reporting and analysis as needed ⢠Supports ongoing maintenance programs (strips,...

$22-$23  8-5 Job description Our Boston, Massachusetts office is currently seeking a bright and articulate individual to join our client services team in a challenging and fast-paced environment. This position will be in office (Boston, MA) and the ideal candidate should possess the following qualities: ability to manage multiple projects simultaneously, attention to detail, dependable, great team member and excellent organizational skills. Given that this position requires interaction with clients of all organizational levels via telephone and email, it is essential that this individual have great customer service and communication skills. Essential Duties and Responsibilities: Responsible for effectively communicating with clients regarding corporate and UCC services. Responds to and resolve incoming client and affiliate requests, queries, issues and concerns via phone and email. Efficiently manage the entire order process from initial...

CSR role- Mon-Thursday 8-5pm 8-1pm on Friday Will have Fridays Off after 1st Month $22hr-$23 Temp-Perm Will move asap    Job Description: * Answer phones professionally and gather all appropriate information to fast track the call to the correct person and department. *Sourcing new sales opportunities through inbound/outbound scripted calling and email on all lead follow up. *Communicate with all departments in assisting with all incoming calls. *Maintain daily documentation of all activity, *Maintain multiple sales systems, FileMaker Pro, WorkPlace, MS Office, etc. *Participate in ongoing educational opportunities. Qualifications: * Ability to speak with City officials, Company Managers and Executives on a level to foster confidence in our company *Strong, persistent, and professional communication skills with clients a must. *Ability to multitask (i.e. phone, computer, notebook) *Must be organized in both digital databases and paperwork *Must have...

Customer Service Representative Location: Saugus, MA Opportunity to work with a great company! Multiple rolls! Hiring ASAP! Hours: Full time ? In Office â Temp to Hire Hours: Monday ? Friday ? 7:45am ? 4:15pm Job Requirements: Greet walk-in customers. Good customer service skills. Create and update customer accounts. Ability to type 40 words per minute. Process customer payments. Comfortable on the phone. Maintain compliance & confidentiality. Good attention to detail. Pay Rate: $18/hr #TopOneHire

ROLE:  CUSTOMER SERVICE ADMIN COMP: $50-55K Position Summary The Customer Service Administrator plays a key role in ensuring smooth operations within the customer service department by supporting customers and handling various administrative tasks. This position is essential for maintaining high customer satisfaction and contributing to efficiency of business operations.   Essential Duties and Responsibilities Respond to customer inquiries via phone, email, or chat promptly and professional manner. Maintain and update customer records in ERP system (Microsoft Dynamics). Process customer transactions, including orders, shipping documents, invoices and credit notes.   Address and resolve customer complaints in a timely manner. Escalate complex issues to senior staff or management as necessary. Collaborate with internal teams (planning, QA,...

 JR. CUSTOMER SERVICE ADMIN TYPE:  Direct hire- IN OFFICE Pay:$24-26 Hours:  M -F â 8am-5pm â full time hours LOCATION:  Franklin, Massachusetts Essential Duties and Responsibilities   Respond to customer inquiries via phone, email, or chat promptly and professional manner. Maintain and update customer records in ERP system (Microsoft Dynamics). Process customer transactions, including orders, shipping documents, invoices and credit notes.   Address and resolve customer complaints in a timely manner. Escalate complex issues to senior staff or management as necessary. Collaborate with internal teams (planning, QA, Finance) to meet customer needs. Monitor customer feedback and recommend improvements to enhance service quality. Prepare and generate reports on customer satisfaction and service metrics. Required Qualification: HS Diploma or equivalent (college degree or certification in a related field is a plus). Prior experience...

Hiring for a customer service rep.  Hours 8AM â 4:30PM Fully in Office  $24 /hr max  Responsibilities  Responsible for direct customer contact, by phone, fax, mail or electronic mail in all areas relating to inquiries, order entry and status, pricing, product availability, scheduling, delivery dates, packaging, shipping, and responding to customer questions. Process warranty transactions. Inform customers of current promotions and specials. Maintain sales records including invoices, credit information and shipping records. May work with inventory control, production and shipping personnel to confirm delivery dates or track missing/delayed shipments. Consult with outside sales representatives/managers on customers behalf. Must be able to communicate effectively with customers, outside salespersons and Carlin personnel. AS400 experience helpful. Must be proficient in the use of Microsoft Office (Excel,...

Customer Service Representative Location: Woburn, Ma Hours: Monday â Friday, 8-5 Qualifications: Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment Excellent phone and customer relationship skills Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus. Working knowledge of computers and contact management/customer service tracking software Passionate about creating excellent customer experiences and building both internal and external relationships; good team player A self-starter and results-oriented with the ability to see multiple tasks through to completion Demonstrates a high degree of integrity and professionalism Excellent written and verbal communication skills Organized and detail-oriented...

Customer Service Representative Location: Burlington, MA Hours: Fulltime Hours Monday â Friday 8:30am â 5:00pm Position Duties Provide account information to customers including but not limited to account balances, histories, order status, and pricing. Provide timely resolution of customer complaints, concerns, and inquiries. Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate for their situation. Research special products within product line to meet customer needs. Prepare reports and correspondence as needed. Develop and maintain relationships with vendor contacts to ensure customer orders are kept on track. Qualifications: Excellent customer service skills Acute attention to detail Strong sense of...

Customer Service Collections Location: Marlborough, MA Opportunity to work with a great company! Actively Interviewing! Hiring ASAP! Hours: Full time hours Monday â Friday Job Requirements: Previous experience with Business to Business collections is preferred Strong customer service skills Experience working in a high volume collections setting Strong experience with CRMs and Accounting software Pay Rate: $20-22/ hour . . . Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. . . It is our policy to provide equal employment opportunity to all individuals...

ROLE: CUSTOMER SERVICE REP LOCATION:  RHODE ISLAND  ESSENTIAL RESPONSIBILITIES:  Report to the National Sales Manager and/or Territory Account Manager (as assigned) Manufacturing/Distribution industry â MUST Provide sales support to customers and  distributors  Process sample requests, quote requests and purchase orders via phone, fax and email Provide administrative and functional support to National Sales Manager, Territory Account Manager(s) and other Senior Managers as assigned Assist in the creation/ updating of marketing literature and distribute marketing literature to customers, distributors or others as assigned Update and maintain product(s) price list in secure network file Provide primary phone coverage for sales and office staff Perform other duties as assigned QUALIFICATIONS: Minimum Education Associates Degree from an...

Hiring for a customer service rep.  Hours 8AM â 4:30PM Fully in Office  $24 /hr max  Responsibilities  Responsible for direct customer contact, by phone, fax, mail or electronic mail in all areas relating to inquiries, order entry and status, pricing, product availability, scheduling, delivery dates, packaging, shipping, and responding to customer questions. Process warranty transactions. Inform customers of current promotions and specials. Maintain sales records including invoices, credit information and shipping records. May work with inventory control, production and shipping personnel to confirm delivery dates or track missing/delayed shipments. Consult with outside sales representatives/managers on customers behalf. Must be able to communicate effectively with customers, outside salespersons and Carlin personnel. AS400 experience helpful. Must be proficient in the use of Microsoft Office (Excel,...

Customer Service Assistant I (CSA) Float Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Level: Level 5 Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant I (CSA) Float: The incumbent performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking,...

Customer Service Assistant I (CSA) Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Level: Level 5 Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant I (CSA): Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of...

Dartmouth Coach has an immediate opening for a full-time customer service/ticket agents at our Lebanon, NH. Hours for this position are Sunday through Thursday, 4:00pm - midnight. Must be available to work weekends and holidays. If you are looking for reliable work, enjoy working in a close-knit team, and love to go above and beyond to impress the customer, then we are looking for you! What you can expect from us: $18.75/hour with performance-based increase of $.50 at 90 days Comprehensive training Paid Time Off (PTO) (up to 40 hours a year) Employees ride the bus for FREE Full-time employees are also eligible for: Excellent Medical, Dental and Vision Insurance Employer paid Life and Short-Term Disability Insurance Employer paid Employee Assistance Program 401K Retirement Plan with employer match Paid vacation (2 weeks after your first year) & 5 paid Holidays Successful candidates attributes/duties include: Computer literate with keyboarding skills Personable and outgoing...

*$500 Signing Bonus* $250 payable within 30 days after successful completion of 30 days of employment. $250 payable within 30 days after successful completion of 90 days of employment. Must be in good standing and on active status to receive payment *WHY ACE?* You build connections with customers, whether they visit our store one time or for several years to come. Instantly make a difference in someone’s life through one interaction by listening to their needs and educating them on how our services and products can help. ACE is an amazing company where our employees stay because they love their schedules, the people they work with, and the growth opportunities. *What does a normal day look like?* At ACE, you’ll *MAKE IT EASY* for our customers by providing _*the bestcustomer service!*_ » Educate customers on products » Listen to customer needs » Maintain store security » Provide card services » Process MoneyGram transactions » Complete Bill Pay transactions » Cash checks...