49 customer service jobs found in Urbana, IL

Overview: The Waiting Room-Customer Service Attendant is responsible for providing excellent customer service. Oversees the day-to-day operations of the HVI and Surgical Waiting Rooms, checking patients in on the surgical side and managing the list of patients on the HVI side. Attends to the needs of the families of those in surgery for both One Day Surgery and HVI. Oversees ordering of coffee and coffee supplies as well as office supplies, trains new volunteers, and coordinates volunteer efforts on both sides of the room. Responsibilities: Assists wheelchair patients when appropriate. Calms upset patients expressing understanding and empathy. Completes incident reports on injuries and helps care for injured. Greets and welcomes patients, visitors and staff. Provides telephone assistance to upset/confused patients. Refers patients to appropriate physician, appointments, or department; gives directions and information as needed. Remains knowledgeable of new physicians and...

Overview: Responsible for researching, resolving, documenting, and responding to inquiries related to patient accounts from patients, insurance companies, attorneys, public agencies, internal departments, employers, and third party payers. Responsible for reviewing and calculating pre-determinations and charge estimates. Assists patients with setting up payment arrangements. Processes and posts all payments including required time of service payments. Collects outstanding accounts receivables. Provides financial counseling for charity and assists with application process. Responsible for cash bag balancing. Completes commercial disability and Family Medical Leave Act (FMLA) forms. Responsibilities: EDUCATIONAL REQUIREMENTS None Required CERTIFICATION & LICENSURE REQUIREMENTS Notary certification may be required. EXPERIENCE REQUIREMENTS One year customer service experience required and/or one year customer service experience in health care preferred. General computer...

Overview: Responsible for accurately and completely answering and documenting inquiries from members, employers, employer groups and providers. Facilitates communication between self, other departments, members, providers, provider offices, employers, and brokers to ensure that needs of members are met. Responsibilities: EDUCATIONAL REQUIREMENTS None specified CERTIFICATION & LICENSURE REQUIREMENTS Medical Terminology within one (1) year of hire EXPERIENCE REQUIREMENTS Three (3) General - Customer Service. Must be proficient in using a computer keyboard, navigating multiple software applications, managing a multi-line phone and completing documentation during the course of a call. SKILLS AND KNOWLEDGE Must be able to project a professional, pleasant image, while interacting with a variety of personalities and cultures. Must demonstrate tact and diplomacy in interpersonal interactions, in addition to maintaining composure in confrontational situations....

Overview: Performs registration functions in an effective and efficient manner to enhance coding, billing and case coordination efforts. Makes appropriate independent decisions that require assessment, reasoning and resolution regarding financial requirements to assure appropriate reimbursement for both the patient and the hospital. Performs prior authorizations for patients admission/surgeries to ensure reimbursement for services and participates in denials management activities. Interprets and applies hospital policies regarding financial resources and arrangements. Uses exquisite customer service skills when handling patient encounters/issues. Responsibilities: Accurately explains and completes registration and admitting forms. Obtains signatures from patients and policyholders. Explains and gets patient signatures for Consents, Assignment of Benefits, ABN's and Notice of Non Coverage forms. Communicates detailed information clearly, concisely, actively, and in a timely...

Overview: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. Responsibilities: Perform a variety of routine direct patient care duties to assist medical and nursing staff in the examination and treatment of patients. Maintains patient care environment and supplies to ensure patient privacy and safety. Work alongside another CMA to observe injections of immunizations, PPD testing, nebulizer treatments, oral medication administration to patients age 0-21. Obtain vital signs on patients age 0-21 to include weight, height, blood pressure, pulse ox, pulse. Assist with in office procedures such as circumcisions Complete medication reconciliation in office of all medication and over the counter medications that the patient may be taking Assist with physical...

Overview: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. Responsibilities: Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit. Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies. Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing....

Overview: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. Additionally, this position is responsible for getting with the Guidelines registry input, assists 6 minute walk (billable), and assist with coordination of Return hospital appts and reminders. Responsibilities: Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit. Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies....

Overview: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. Responsibilities: Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit. Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies. Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing....

Overview: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. Responsibilities: Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit. Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies. Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing....

Overview: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. Responsibilities: Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit. Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies. Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing....

Overview: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. Responsibilities: Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit. Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies. Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing....

Overview: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. Responsibilities: Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit. Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies. Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing....

Overview: The Supply Chain Associate provides customer service and support to Urbana campus and off-site locations by the timely distribution of supplies and shipments needed for patient care. They are responsible for unloading shipments from various vendors and carriers, stocking product accurately, accurately receiving in shipments in the system by visually verifying the contents of shipments, and working with Purchasing to solve any shipment discrepancies. This position is also responsible for distributing supplies to and from patient care locations, ensuring appropriate inventory levels on each nursing unit, and supporting the changing patient care needs to support clinical operations. Qualifications: EXPERIENCE REQUIREMENTS 2 years Warehousing/Distribution - Operations-Warehousing General Responsibilities: SKILLS AND KNOWLEDGE Strong written and oral communication skills and command of the English language. Ability to resolve problems effectively and work...

Overview: The Supply Chain Associate provides customer service and support to Urbana campus and off-site locations by the timely distribution of supplies and shipments needed for patient care. They are responsible for unloading shipments from various vendors and carriers, stocking product accurately, accurately receiving in shipments in the system by visually verifying the contents of shipments, and working with Purchasing to solve any shipment discrepancies. This position is also responsible for distributing supplies to and from patient care locations, ensuring appropriate inventory levels on each nursing unit, and supporting the changing patient care needs to support clinical operations. Qualifications: EDUCATIONAL REQUIREMENTS None Required CERTIFICATION & LICENSURE REQUIREMENTS None EXPERIENCE REQUIREMENTS 2 years Warehousing/Distribution - Operations-Warehousing General SKILLS AND KNOWLEDGE Strong written and oral communication skills and command of...

Overview: The Sterile Processing Distribution (SPD) - Coordinator effectively supervises department operations and staff resources to meet patient care needs. Responsibilities include leading the staff to meet customer satisfaction, employee engagement, FTE and financial budgets, quality of work, compliance and performance goals. Participates in the review and implementation of department policies and procedures to ensure compliance with regulatory, accreditation, best practice and recommended professional standards. Instructs and teaches staff and others as deemed on sterilization practices. Encourages and supports staff growth and development. Meets daily with Perioperative leadership team to review future case needs to enable effective surgical case planning of instruments and supplies. The coordinator will primarily provide operational support and supervision within the department. This includes but is not limited to accountability for assisting leading staff to meet customer...

Overview: Who we are... Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. What we offer… By joining Datavant today, you’re stepping onto a highly collaborative team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. What we need… This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring...

Overview: The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. Responsibilities: Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit. Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies. Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing....

Grow with us. If you are interested in growing your career within the financial industry, don't miss this opportunity. When you work at Hickory Point Bank & Trust, you're surrounded by people who are innovative, creative, and empowered to do what's right for customers, and we're seeking the right professional to join us. Relationship Banker As aRelationship Banker, you will help clients achieve financial well-being through deep customer relationships and a thoughtful understanding of their needs, offering the best and most appropriate personal and business financial products and services. Spend most of your time as a relationship banker, as new account and consumer lender for the banking center, and in a customer service associate role. Build customer relationships through proactive sales and service activities. Duties and Responsibilities: Acquires and deepens customer relationships through active market profiling and needs-based questioning to identify deposit, credit,...

Overview: The Cash Management Tech III position will be responsible for analyzing and resolving overpayments in the self-pay and insurance credit portfolios by performing adjustments and/or refunds. This position will be responsible for understanding and applying payer rules for coordination of benefits, contracting agreements, adjustment/refund review, and credit workqueues. The staff will be responsible for answering questions or concerns from patients regarding payments and credits via the billing inquiry process, responsible for answering internal calls from the Cash Management rotation line regarding cash drawers, credit card payments, and various payment issues. This position is required to meet established timelines regarding credit balances. Responsibilities: EDUCATIONAL REQUIREMENTS Associate's Degree in Those hired before 6/22/21 are grandfathered for the education requirement CERTIFICATION & LICENSURE REQUIREMENTS Valid Driver's License Illinois EXPERIENCE...

Overview: The HIM Specialist is responsible for maintaining personal health information of Carle patients through scanning, processing and reviewing medical records in a manner consistent with medical, administrative, ethical, legal and regulatory requirements. The HIM Specialist will perform a variety of tasks while maintaining a high level of confidentiality and quality. The HIM Specialist maintains the integrity of the legal health record so complete and accurate records are available for patient care and business use in a timely manner. Responsibilities: EDUCATIONAL REQUIREMENTS None specified CERTIFICATION & LICENSURE REQUIREMENTS None specified EXPERIENCE REQUIREMENTS Previous clerical work experience strongly preferred, but not required. Strong customer service skills. SKILLS AND KNOWLEDGE Flexible problem solver with ability to adjust positively to changes in the work environment. Experience with Windows-based applications (e.g. Word, Excel, PowerPoint,...