28 customer service jobs found in Raleigh, NC

Position Overview: Now Hiring! Customer Success Manager   Location: Remote (EST).   Salary: $55K-$65K/yr.   Job Summary : As a Customer Success Manager , you will be a key player in ensuring the satisfaction and success of our diverse customer base of clients, partners, and vendors. This role combines client and partner support responsibilities with analytical skills. A key objective is to understand client and partner needs and provide insights to enhance their overall experience with NextGen and the products and solutions we distribute .   Benefits: Health, Dental and Vision insurance Company sponsored retirement program with match Life insurance Company paid LTD Paid time off Paid sick leave Paid holidays and vacation   What You’ll Do:   Client and Partner Assistance Responsible for all client communications, conflict resolution, and compliance with client deliverables Ensure client use...

Overview: The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. The ED Patient Registration Representative accurately performs a variety of administrative duties required for patient registration including entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The emergency department team works in a high-volume, fast-paced environment with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. It requires the ability to provide extraordinary and compassionate customer service to patients and family...

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...

Are you a highly skilled, adaptable Surgical Technologist looking to grow in a specialized field? Join Sightpath Medical, the premier provider of mobile cataract and LASIK services across the U.S. We offer an exciting opportunity to specialize in ophthalmic procedures while working with top surgeons in a fast-paced, rewarding environment. Our team thrives on knowledge, collaboration, and a shared commitment to excellence. Why Sightpath Medical? Comprehensive training: We provide extensive on-the-job training to help you master the latest innovations in ophthalmic surgery. Independent work environment: You’ll have the autonomy to manage your work effectively while being part of an expert team. Travel: You will have ownership of an assigned territory you will manage with a company provided vehicle and equipment. Every day is different. You will move from facility to facility providing expert service to our customers. Work-life balance: With 8-10 case...

Overview: The Patient Registration Representative, Bilingual will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative, Bilingual will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative, Bilingual will be fluent in bilingual written and spoken communication and will provide basic interpretation services. The patient registration work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice...

Overview: The Patient Insurance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Insurance Representative is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Patient Insurance Representative will accurately perform administrative duties required to work work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions and collect payments. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Insurance Representative work environment may be in the physician practice or in a call center. This task-based, metrics driven position, reviews and interprets insurance authorization coverage online and through conversations with...

Overview: Works collaboratively with other Patient Access Managers, clinical management, Manager of Patient Financial Services and other WakeMed leaders to anticipate, integrate and coordinate services that optimize patient satisfaction, clinical and fiscal outcomes, and Revenue Cycle goals. Plans, monitors, and is accountable for the overall management and delivery of the following services: patient registration and/or ED registration, point-of-service collections, and customer service. Ensures front-end administrative denials are managed and prevented to maximize financial reimbursement. Acts as an advocate for the patient, physician and hospital relative to compliance with federal, state and third-party regulatory requirements. Serves as a liaison with the community, physician offices, and payers related to patient access issues. Provides regularly scheduled and ad-hoc, on-site support for all of their respective facilities. Department Description: Serving the community since...

Overview: The Finance & Accounting Rep is responsible for posting and review functions, specialized collections, account research, patient and non-patient account management and/or patient and general ledger account reconciliation activity. Acts as a resource by providing support for Patient Account Representative positions in the department. Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit   www.wakemed.org . EOE Licensure: Not Applicable Education: High School Diploma or Equivalent Required - And Associate's Degree Business Administration Preferred Experience: 4 Years Related Position Experience In Healthcare Or Accounting/Finance - Accounting Or Accounting/Finance - Finance Required - And 7 Years Related...

Overview: The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work work-queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial...

Overview: The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial...

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...

Overview: The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication, coordinating with clinical staff in the physician...

Overview: The Patient Insurance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Insurance Representative is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Patient Insurance Representative will accurately perform administrative duties required to work work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions and collect payments. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Insurance Representative work environment may be in the physician practice or in a call center. This task-based, metrics driven position, reviews and interprets insurance authorization coverage online and through conversations with...

Overview: The Supervisor, Pathology supervises staff members within laboratory section or area of responsibility and performs technical and administrative duties. Oversees the daily performance of the diagnostic work of the laboratory, ensuring quality work and adequate staffing within area of responsibility. Performs laboratory testing as needed to maintain and strengthen knowledge base of discipline. Assists in the planning and review of technical studies. Acts as a consultant regarding technical questions and problems. Oversees laboratory quality control, procedure updates, proficiency testing, employee training and education, evaluation and implementation of new procedures, equipment, computer functionality, and compliance with accrediting agencies. Coordinates technical development, review, and training activities with technical and management staff. Ensures timely, effective communication with employees. Confers with and counsels staff members regarding problems, errors, and...

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...

Are you a highly skilled, adaptable Surgical Technologist looking to grow in a specialized field? Join Sightpath Medical, the premier provider of mobile cataract and LASIK services across the U.S. We offer an exciting opportunity to specialize in ophthalmic procedures while working with top surgeons in a fast-paced, rewarding environment. Our team thrives on knowledge, collaboration, and a shared commitment to excellence. Why Sightpath Medical? Comprehensive training: We provide extensive on-the-job training to help you master the latest innovations in ophthalmic surgery. Independent work environment: You’ll have the autonomy to manage your work effectively while being part of an expert team. Responsibility: You will be designated as the primary contact for a specific customer, delivering specialized service for their cataract business and managing their inventory. Work-life balance: Enjoy flexibility on non-case days when working from home....

Overview: The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication, coordinating with clinical staff in the physician...

Overview: The Patient Scheduling Representative, Bilingual will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative, Bilingual will accurately perform administrative duties required for patient appointment scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative, Bilingual will be fluent in written and spoken communication and will provide basic interpretation services.The Patient Scheduling Representative, Bilingual provides unsurpassed service for WakeMed patients scheduling outpatient services and physician...

Overview: Are you passionate about making a difference in the healthcare industry? At MedQuest Associates, we provide exceptional diagnostic imaging services that improve patient outcomes and enhance the quality of care. As a leading manager of outpatient diagnostic imaging facilities, we are constantly seeking talented and motivated individuals to join our dynamic team. If these attributes align with the job culture, you are seeking - then MedQuest Associates might be the right fit for you!   MedQuest Associates is looking for Front Desk Coordinator. Responsibilities: In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking...