181 customer service jobs found in Franklin, MA

 JR. CUSTOMER SERVICE ADMIN TYPE:  Direct hire- IN OFFICE Pay:$24-26 Hours:  M -F â 8am-5pm â full time hours LOCATION:  Franklin, Massachusetts Essential Duties and Responsibilities   Respond to customer inquiries via phone, email, or chat promptly and professional manner. Maintain and update customer records in ERP system (Microsoft Dynamics). Process customer transactions, including orders, shipping documents, invoices and credit notes.   Address and resolve customer complaints in a timely manner. Escalate complex issues to senior staff or management as necessary. Collaborate with internal teams (planning, QA, Finance) to meet customer needs. Monitor customer feedback and recommend improvements to enhance service quality. Prepare and generate reports on customer satisfaction and service metrics. Required Qualification: HS Diploma or equivalent (college degree or certification in a related field is a plus). Prior experience...

ROLE:  CUSTOMER SERVICE ADMIN COMP: $50-55K Position Summary The Customer Service Administrator plays a key role in ensuring smooth operations within the customer service department by supporting customers and handling various administrative tasks. This position is essential for maintaining high customer satisfaction and contributing to efficiency of business operations.   Essential Duties and Responsibilities Respond to customer inquiries via phone, email, or chat promptly and professional manner. Maintain and update customer records in ERP system (Microsoft Dynamics). Process customer transactions, including orders, shipping documents, invoices and credit notes.   Address and resolve customer complaints in a timely manner. Escalate complex issues to senior staff or management as necessary. Collaborate with internal teams (planning, QA, Finance) to...

CSR role in their Mansfield MA location (7 person office).  Temp to hire M-F 7:30-4pm paying $20 per hour (some stretch  for a great candidate out of manufacturing or distribution).  Dealing primarily with Garage Door companies and repairmen so need to have the personality to handle these customers appropriately ).  Looking for someone with high attention to details as their are a lot of different products and customers to keep organized.  They use Oracle which would be nice to have but not required.   Dress code is casual.   Communicate with customers in person and by telephone in entering orders under automation system controls. Assist in pricing of quotes and orders under automation system controls. Balance Daily Invoice Report Audit open order report weekly Follow up on customersâ claims for credit Manage all system invoicing on COD and open-term accounts. Manage bookkeeping procedures required by setting up...

Hiring for a hybrid-model Customer Service Admin for a company in Marlborough.  M-F 9AM-5PM 2 days onsite â Tuesdays and Wednesdays; Monday/Thursday/Friday remote Pay: $23-25/hr based on experience  MUST have at least 2 years of recent call center experience handling conflict management/customer service Duties and Responsibilities ⢠Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the field directly or through the ServiceChannel platform. ⢠Ensure all services are completed in a timely manner and escalating difficult calls to Manager when services are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions. ⢠Performs auditing of invoices in accordance with individual department requirements. ⢠Ad Hoc reporting and analysis as needed ⢠Supports ongoing maintenance programs (strips,...

Customer Service Representative Location: Framingham, MA Hours: Fulltime Hours Monday â Friday 8:30am â 5:00pm Job Requirements: Customer Service Experience Call Center Experience Generate sales leads Identify and assess customersâ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Pay Rate: $21 â 24 / Depending on Experience . . . Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the...

M-F? 8:30 AM â 5:00 PM $21-$24 CSR positon. Phone experience required.? It is not necessary but if you have past experience in printing or mailing we encourage you to apply! We are looking for; ? A first call contact with our existing customer base ? Handle phone inquiries ? Help assist in customer growth as a positive energetic contact person ? Light administrative tasks ? Job organization What we do (If you have any past exposure to services listed below we encourage you to apply); ? Marketing & Mailing Services ? Printing (All marketing related material ? Graphic design ? Signs, banners & displays ? Embroidery ? Screen printing ? Promotional items How are we different from competition. ? Fast pace ? Busy and profitable business ? Utilize state of the art processes ? Large...

Description About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted community of doctors and knowledgeable teams who help our patients see, look, and be their best. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care to our patients. This role reports to the Office General Manager. Some weekend and evenings shifts required. The wage range for this position is $16.10 to $22.20 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage. You Will Provide patients with exceptional customer...

Here at MAPFRE we pride ourselves on our employees talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day! As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real life interactions, this is the perfect position for you! As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims. CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED This position pays $17.75 - $19 / hour to start, depending on experience. Comprehensive benefits as of Day...

$22-$23  8-5 Job description Our Boston, Massachusetts office is currently seeking a bright and articulate individual to join our client services team in a challenging and fast-paced environment. This position will be in office (Boston, MA) and the ideal candidate should possess the following qualities: ability to manage multiple projects simultaneously, attention to detail, dependable, great team member and excellent organizational skills. Given that this position requires interaction with clients of all organizational levels via telephone and email, it is essential that this individual have great customer service and communication skills. Essential Duties and Responsibilities: Responsible for effectively communicating with clients regarding corporate and UCC services. Responds to and resolve incoming client and affiliate requests, queries, issues and concerns via phone and email. Efficiently manage the entire order process from initial...

Customer Service Representative Location: Woburn, Ma Hours: Monday â Friday, 8-5 Qualifications: Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment Excellent phone and customer relationship skills Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus. Working knowledge of computers and contact management/customer service tracking software Passionate about creating excellent customer experiences and building both internal and external relationships; good team player A self-starter and results-oriented with the ability to see multiple tasks through to completion Demonstrates a high degree of integrity and professionalism Excellent written and verbal communication skills Organized and detail-oriented...

Customer Service Representative Location: Woburn, MA Hours: Fulltime Hours Monday â Friday Job Responsibilities: Handling customer requests as the need arises Scheduling customer requests Manage incoming emails Proactive outbound calling as needed Assisting technicians with any challenges that occur during the course of the day Requirements: Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment Excellent phone and customer relationship skills Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus. Working knowledge of computers and contact management/customer service tracking software   Excellent written and verbal communication skills Pay Rate: $23...

Customer Service Representative Location: Burlington, MA Hours: Fulltime Hours Monday â Friday 8:30am â 5:00pm Position Duties Provide account information to customers including but not limited to account balances, histories, order status, and pricing. Provide timely resolution of customer complaints, concerns, and inquiries. Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate for their situation. Research special products within product line to meet customer needs. Prepare reports and correspondence as needed. Develop and maintain relationships with vendor contacts to ensure customer orders are kept on track. Qualifications: Excellent customer service skills Acute attention to detail Strong sense of...

Customer Service Representative Location: Saugus, MA Opportunity to work with a great company! Multiple rolls! Hiring ASAP! Hours: Full time ? In Office â Temp to Hire Hours: Monday ? Friday ? 7:45am ? 4:15pm Job Requirements: Greet walk-in customers. Good customer service skills. Create and update customer accounts. Ability to type 40 words per minute. Process customer payments. Comfortable on the phone. Maintain compliance & confidentiality. Good attention to detail. Pay Rate: $18/hr #TopOneHire

Overnight Monitoring Center Operator- Frist 90 days the Schedule is Mon-Friday 8am-5pm for training. The switches to overnights 11pm-7am 4 weekdays and 1 weekend day $23 Temp-perm Summary: Weâre seeking experienced  Call Center Operators  for our 24-hour, 7 day per week, 365 days per year Monitoring Center. You will be responsible for the  LIFE  and  SAFETY  of our customers by responding to incoming burglary, fire, medical and equipment alarms. As an operator, you will monitor alarms and respond by dispatching the authorities or authorized parties in a timely and accurate manner. Responsibilities: Monitors and interprets data received on signal receiving equipment Assist in testing alarm systems in conjunction with authorized service technicians/installation personnel and subscribers to ensure proper operation of security equipment. Interface with subscribers and/or authorities over the telephone directing calls maintaining a high level of service Work...

Position Overview: Now Hiring: Customer Service / Inside Sales Representative Job Type: Full-time  Schedule: Monday – Friday (Required weekends through peak season) Compensation: $41K - $62k (DOE) & Commission Potential Location: Georgetown, MA 01833   Who We Are:  Townsend Energy is recognized and respected as one of the larger and more progressive family owned and operated Energy Marketers in New England and is proud to service residential and commercial customers in Massachusetts, New Hampshire, and Maine.   Job Summary:  Our ability to provide "Total Energy Solutions" is dependent on maintaining the product knowledge necessary to continually serve our customers and their energy needs.  What You’ll Do: Ability to multitask while offering our customers the latest information on energy solution trends. Complete work assignments accurately and in a timely manner. Interact with customers and coworkers in a respectful and courteous manner. Educate and upsell...

Customer Service Specialist Location: Windham, NH Hours: Fulltime Hours Monday â Friday Job Responsibilities: Handling incoming calls, emails and support tickets from our customers. Working together with 2nd Line Support (based in Denmark) to analyze and deliver reports to Product Management regarding improvement opportunities of our products and guides. Handling exchanged/replaced products. Handling web shop orders including returns. Assisting with invoicing and crediting Other incidental work/ad hoc tasks. Back up coverage for Order Entry Requirements: Strong professional communication skills Patience, positive attitude, respectful Excellent computer / IT skills Strong professional writer for client emails Strong attention to detail Strong reliability and...

Description: The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States. We are currently seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for four weeks including weekly pay and monthly bonuses. The start date for the role is January 20th. The base hourly rate for this position is $17.00-$20.00 with uncapped bonus potential. The office is located at 80 Minuteman Rd, Andover, MA, 01810 and the role is fully...

Manage customer accounts, including delivery schedules, expedite requests, and order tracking. Provide timely order status updates to internal and external stakeholders. Proactively solve problems to achieve on-time delivery and quality targets. Build and maintain strong relationships with customers and internal teams. Support outside sales by handling quotes for products and services. Perform accurate data entry into ERP systems for order management. Identify sales prospects and generate new business leads. Conduct market research and analyze trends to identify customer needs. Promote product solutions and upsell additional products and services. Stay informed on technical advancements and industry developments. Utilize strong analytical, technical, and communication skills to drive success.   EDUCATION AND EXPERIENCE   High school diploma required; 4-year degree preferred but not required with adequate experience. Minimum 4...

Busy Manufacturing company looking to add to their network / server tech support team. This is a direct hire role, full-time hours, starting salary ranging from $50-55k. RESPONSIBILITIES: Provide technical phone support to customers in the diagnosis, troubleshooting and repair of network based issues for our product lines. Over the phone as well as remote troubleshooting support. Provide technical consultations to customers and field-based sales and clinical support team about hardware, software and networking requirements and recommendations KNOWLEDGE/SKILLS/ABILITIES: Bachelorâs degree in technologies or equivalent in-depth specialized technical training/experience. Looking for three (3) to five (5) years of recent hands-on experience in an IT and/or networking support role. Must have experience in troubleshooting system integration and system compatibility issues. Looking for people experienced in network & server support AND also have had some hands...

Responsibilities The Account Manager will work closely with assigned Business Development Managers (BDMs) and is responsible for the day to day interactions with assigned clients, and to manage assigned client programs through their lifecycle including; initiation, planning, execution, and monitoring, and to recommend business opportunities and to identify and remedy improvements or risks that need to be addressed with assigned clients Manage and provide exceptional customer service to assigned BDM(s) and their client base: Quote and maintain pricing for assigned clients Document all non-order activities in Customer Relationship Management (CRM) system Maintain and update account notes for all delivery locations Set-up and maintain e-Commerce templates for assigned clients Problem resolution regarding, orders, pricing, complaints and or service levels Collaborate and build strong relationships with key stake holders and internal teams to support needs of the...