48 customer service jobs found in Cary, NC

Overview: The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining departmental goals associated with the call center, to include the requested average wait time and projected daily call volume. This position requires an individual that is fluent, both orally and in the written form, in English and Spanish. Performs all duties in English or Spanish, as required by the clients and departmental needs. Performs simple translation tasks, and may require language interpretation at the basic or intermediate level. Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health...

Overview: The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining requested average call wait time and projected daily call volume. Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Education: High School Diploma or Equivalent Required - And Associate's Degree Business Administration Preferred Experience: 2 Years Related Position Experience In Healthcare Required

Overview: The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. The ED Patient Registration Representative accurately performs a variety of administrative duties required for patient registration including entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The emergency department team works in a high-volume, fast-paced environment with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. It requires the ability to provide extraordinary and compassionate customer service to patients and family...

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...

Overview: The Patient Insurance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Insurance Representative is responsible for coordinating with physician practices and insurance companies to obtain authorization for scheduled surgeries and procedures. The Patient Insurance Representative will accurately perform administrative duties required to work work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions and collect payments. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Insurance Representative work environment may be in the physician practice or in a call center. This task-based, metrics driven position, reviews and interprets insurance authorization coverage online and through conversations with...

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...

CNA, Full-time Transitions LifeCare is hiring immediately. As one of the community’s industry leaders, we provide exceptional home health, hospice, and palliative care services throughout our 8-county territory. Transitions LifeCare’s goal is to care for individuals and families with compassion, support, and expertise as they navigate the end of life or life changing illness. The schedule for this position is Monday-Friday 7:00am-3:30pm; rotating weekends and holidays. Why you should join Transitions: **$1,000 sign-on bonus for Full-Time** **6 weeks of paid time off (PTO) for 40 hour per week employees** **Mileage reimbursed** A Successful Certified Nursing Assistant (CNA) has the following: Caring and compassionate attitude with true concern for people Strong customer service focus Ability to work collaboratively as part of a team Ability to multitask Responsibilities: Provide high-quality and compassionate care to patients per their individualized care plan Works...

The Clinical Operations Specialist is responsible for the agreed-upon clinical activities that help facilitate and improve the day-to-day clinical operations within an office. The position will be multifunctional that focuses on overall clinical and operational coordination and creating efficiencies with standardization. Essential Duties and Responsibilities: Participates in new hire clinical reviews Facilitates clinical orientation and competency evaluation for new hires Facilitates annual competency evaluation and clinical education on new initiatives Facilitates Novice Nurse Program, Skills Advancement Program, and clinical rotation of nursing students In consultation with office leadership (clinical and operations) monitors progress of plans of correction (CPOC, State survey and regulatory agency action plans). Also, identifies trends and areas for improvement and will work with office leadership to implement corrective actions Facilitates and monitors quality improvement...

Overview This is a hybrid role (after the initial training period), with the expectation that time working will regularly take place inside and outside of a company office. This Operations Specialist II position handles the booking and quality control tasks for General Bank Loan Operations. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business goals. Assists in the identification of process inefficiencies or opportunities for improvement. May guide less experienced specialists on the team through knowledge in the area of work. Responsibilities Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high...

Overview This position supports Bank products or services within our Treasury Management Team, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. Remote for NC/SC/GA/FL/TX/AZ applicants only Hours: M-F 11-8pm EST, M-F 10-7pm EST, other flexible shifts available Responsibilities Account Servicing - Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations. Operations - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Service & Support - Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines...

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...

Overview: The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and...

Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate: Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities...

Overview: The Patient Account Representative in the Therapy Services Supplemental Pool provides staff coverage at various locations throughout the inpatient and outpatient rehabilitation network during vacations, vacancies and leaves of absence. This position is responsible for ensuring that all necessary actions are taken to obtain the most complete insurance coverage and reimbursement. Position is accountable for admission, registration, precertification, and charge entry functions for related inpatient and outpatient rehabilitation services. Department Description: Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Education: High School Diploma or Equivalent Required - And Associate's Degree Business Administration...

Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate: Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities...

Overview: The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work work queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial...

Overview: The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. The ED Patient Registration Representative accurately performs a variety of administrative duties required for patient registration including entering essential demographic and insurance information, collecting copays, obtaining required signatures, and resolving errors on accounts before they are sent for billing. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The emergency department team works in a high-volume, fast-paced environment with medical emergencies, including cardiac complaints, stroke symptoms, traumas, and other emergencies. It requires the ability to provide extraordinary and compassionate customer service to patients and family...

Overview: The Supervisor, Pathology supervises staff members within laboratory section or area of responsibility and performs technical and administrative duties. Oversees the daily performance of the diagnostic work of the laboratory, ensuring quality work and adequate staffing within area of responsibility. Performs laboratory testing as needed to maintain and strengthen knowledge base of discipline. Assists in planning and review of technical studies. Acts as a consultant regarding technical questions and problems. Oversees laboratory quality assurance and quality control, procedure updates, proficiency testing, employee training and education, evaluation and implementation of new procedures, equipment, and computer functionality, and compliance with accrediting agencies. Coordinates technical development, review, and training activities with technical and management staff. Assures timely, effective communication with employees. Confers with and counsels staff members...

Overview: The Patient Scheduling Representative will enjoy interacting with patients and healthcare provider offices on the phone and through messages to schedule patient appointments. The Patient Scheduling Representative will accurately perform administrative duties required for patient appointment scheduling, including managing inbound and outbound communication, working work queues, selecting correct appointments, and entering demographic and insurance information. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Scheduling Representative provides unsurpassed service for WakeMed patients scheduling outpatient services and physician practice appointments. The Patient Scheduling Representative works in a call center handling in-bound and outbound communication, coordinating with clinical staff in the physician...