Sep 11, 2024
The work location for this position is full remote with occasional time onsite, however the selected candidate must live and work from one of the New England states (ME, NH, VT, MA, RI, CT) The Clinical Scheduling Specialist (CSS) in Pediatric Oncology will represent the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI) and the Jimmy Fund Clinic (JFC). As the first point of contact, this role is critical to a patient’s experience and entry into the DFCI system. CSS are responsible for all aspects of phone triage and administrative support for aspects of patient care within the JFC. They provide superior customer service to all JFC patients, family members, physicians, and staff at all times in accordance with the DFCI Customer Service Standards. The CSS role is essential to institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their...
Dana-Farber Cancer Institute
Boston, MA, USA
Full time