321 client support specialist jobs found

Overview: Job Purpose     The Client Support Specialist II acts as a subject-matter and product-area specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows.  The Client Support Specialist II endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.  The Client Support Specialist II may be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.   Products supported include:  Director, Passport, Bulk Data Extract (BDE), Actionable Intelligence Platform (AIP), Navigator, Portal, Loan Boarding, Single Sign On (SSO).   Responsibilities Develop and effectively...

Overview: Job Purpose   The Industry Technical Support Specialist acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. The Client Support Specialist delivers adequate resolutions, in a timely manner, and consistently, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage product.  Initiative and participation in major incident bridges and efficient communication with clients.   Responsibilities Leverage mortgage industry experience to assist clients in the use of their ICE MT software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned. Maintain Department Standards Drive SLA attainment Strive for first-call resolution, balancing completeness of resolution and quality of service. Maintain case backlog Recognize and respond accordingly to systemic customer-impacting...

Overview: Job Purpose   The Client Support Specialist II acts as a subject-matter and product-area specialist to provide support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows.  The Client Support Specialist II endeavors to deliver complete resolutions in a timely and consistent manner to address our customers’ questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.  The Client Support Specialist II may be deployed virtually to manage and drive resolution of escalated customer issues and may be called upon to assist support analysts in complex troubleshooting efforts.   Responsibilities Develop and effectively apply learned technical and domain expertise to assist customers and team members in the intended and proper use of Ice Mortgage Technology software solutions.  Resolve complex problems reported...

Overview: Job Purpose   Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.   Responsibilities Works individually or within a team on technology business consulting projects to meet specific client requirements. Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects. Expertly researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications. Defines product scope, objectives...

Overview: Job Purpose   ICE Data Services, a subsidiary of ICE, has an exciting opportunity within our Strategic Support team. The Strategic Support team is responsible for owning the overall client relationship across ICE Data Service product verticals by building and fostering out client relationships. The Strategic Support team services a portfolio of our top global clients, acting as the voice of the customer; while working closely with individual Client Support teams, Sales and Relationship Management, as well as business line areas. The position requires a client service professional to support a team of Strategic Support specialists with service-related initiatives / improvements as we unify process, procedures, performance metrics, and proactive outreach to create a more holistic client experience.   Responsibilities Assist in compiling monthly and quarterly performance metrics to allow for regular internal and external review. Identify and report on...

Overview: Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment as per departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog as per departmental standards Effectively use knowledge base, along with all resources available...

Overview: Job Purpose   Advanced level role for someone who possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Works with business partners across multiple business functions to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. This role is client facing and acts independently or as a member of a team responsible for providing technical support as well as support of ICE Mortgage Servicing Platform and associated distributed applications.  Serves as a point of escalation for production and operational support and collaborates with the customer, online users, and product owners.   Responsibilities Assist other ICE departments by providing professional and industry expertise as needed.  Works directly with the client to identify and resolve operational issues, to solve...

Overview: Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions  Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along with all resources available to...

*z/OS Upgrade Specialist * *Contract to Hire * *Remote (CST or EST Time Zone) * Our Fortune 500 retail client is seeking an experienced z/OS Upgrade Specialist to lead and support the upgrade of z/OS 2.4 to z/OS 3.1. This role requires expertise in z/OSMF implementation and configuration, SAF (Security Authorization Facility) integration, ISFPARMS configuration for SDSF security, and AT-TLS (Application Transparent Transport Layer Security) setup. *Essential Duties and Responsibilities:* z/OS Upgrade & Migration · Plan, coordinate, and execute z/OS 2.4 to z/OS 3.1 upgrades using z/OSMF Workflows and Software Management. · Perform SMP/E maintenance, including applying PTFs, APARs, and HOLDDATA resolution. · Conduct pre-upgrade system health checks, compatibility assessments, and fallback planning. · Execute IPL testing, JES2 configuration updates, and system validation post-upgrade. *z/OSMF Implementation & Configuration* · Install, configure, and maintain z/OSMF...

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $123,000.00 -...

We are hiring for: Fully Licensed Therapist / Behavioral Health Urgent Care / 3rd Shift / Overnight Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The licensed clinician is a part of a clinical team that completes triage, assessment, and disposition determination for individuals that are experiencing a mental health or substance use crisis in the Behavioral Health Urgent Care facility. The licensed clinician is provided with training to obtain certification as a North Carolina Certified First Commitment Examiner to perform assessments for individuals under Involuntary Commitment status. MUST be FULLY licensed in NC as an LCMHC, LCSW. Open Shifts: 3rd shift - Fri/Sat/Sun 8:00pm - 8:00am 3rd shift - Monday - Friday 12:00am -...

We are hiring for: Crisis Counselor / Weekend/ Full Time $5,000 Sign on Bonus Type: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Provides support to individuals experiencing a Mental Health (MH) or Substance Abuse crisis in an office-based setting. This position provides support to individuals in crisis by providing behavioral health assessment, crisis counseling, and linkage to recommended treatment options within a supportive team setting. Interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. Must have the knowledge, skills, and abilities required by the population and age to be served may deliver...

Our client is a healthcare firm looking for a Payroll/Billing Specialist. Responsibilities: * You will play an integral role in our client/caregiver scheduling, payroll, and billing efforts. * You’ll also be responsible for several human resources-related tasks. * Monitor and ensure accuracy in employees’ electronic clock-in and clock-out times * Identify and resolve issues that arise in timekeeping for hourly employees * Generate weekly and bi-weekly payroll files for employees * Handle requests for employee expense reimbursements * Generate bi-weekly invoices for clients * Assist with billing and accounts receivable * Support employees with requests on health benefits, 401K plan, and various requests for PTO / sick leave or other benefits Qualifications: * Minimum 2 years of payroll experience * Certified Payroll Professional certification preferred * Exceptional understanding and comfort with Microsoft Excel #INDEEDOS Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year...

Job Overview The Business Transformation Specialist serves a vital role in supporting the Business Transformation Program Director by coordinating projects within the Transformation Office (TMO). This involves communicating project information to stakeholders, identifying new requirements, soliciting feedback from customers and employees, and analyzing metrics and capture rates and drafting charters in support. The Business Transformation Specialist also reviews and edits project deliverables, observing existing project practices to propose efficiency improvements under the Business Transformation Program Director's guidance, and ensuring effective project planning and organization. Responsibilities Work closely with department heads, project managers, and other stakeholders to gather requirements for transformation projects. Facilitate workshops, interviews, and surveys to understand the needs of various teams and departments. Translate business needs into detailed...

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Relationship Specialist ACCOUNTABILITY STATEMENT The Relationship Specialist responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship-building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals....

Responsibilities THE GEORGE WASHINGTON UNIVERSITY HOSPITAL DESIGNATED A  ‘BEST REGIONAL HOSPITAL’ BY U.S. NEWS & WORLD REPORT   Washington, D.C. – July 16, 2024 --  The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region.  U.S. News & World Report  has just released the 2024-2025 ratings and rankings, in which GW Hospital is recognized as a  Best Regional Hospital .   GW Hospital ranks 4th in the region , which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia.   GW Hospital achieved "high performing" status in six specialty areas:  Neurology and Neurosurgery; Orthopedics; Pulmonology and Lung Surgery; Gastroenterology and Gastrointestinal Surgery;  Urology ; and Geriatrics,  along with receiving “high performing” designations for the following eight common procedure and condition areas:  Heart Failure; Heart...

Responsibilities THE GEORGE WASHINGTON UNIVERSITY HOSPITAL DESIGNATED A  ‘BEST REGIONAL HOSPITAL’ BY U.S. NEWS & WORLD REPORT   Washington, D.C. – July 16, 2024 --  The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region.  U.S. News & World Report  has just released the 2024-2025 ratings and rankings, in which GW Hospital is recognized as a  Best Regional Hospital .   GW Hospital ranks 4th in the region , which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia.   GW Hospital achieved "high performing" status in six specialty areas:  Neurology and Neurosurgery; Orthopedics; Pulmonology and Lung Surgery; Gastroenterology and Gastrointestinal Surgery;  Urology ; and Geriatrics,  along with receiving “high performing” designations for the following eight common procedure and condition areas:  Heart Failure; Heart...

_*Legal Specialist (Paralegal) – HYBRID | Portland, OR*_ Our client, a leading energy supplier and community-focused utility based in *Portland, Oregon*, is seeking a *Legal Specialist (Paralegal)* to join its Corporate Legal or Business Integrity team on a temporary basis. This hybrid role (3+ days onsite) is ideal for a detail-oriented corporate paralegal with strong organizational skills and a passion for legal operations. The Legal Specialist will support attorneys on corporate and litigation matters, focusing on document management, regulatory compliance, and legal process coordination. Candidates with experience in a law firm or in-house legal department—particularly in corporate, securities, or finance law—are encouraged to apply. *Local candidates only.* _*If this opportunity is well-aligned with your experience and goals, we would love to hear from you!*_ *Location: *Portland, Oregon 97204 – HYBRID, 3-5days/wk. in office. *Contract Duration: *12 months *Pay range:...

Duties/Responsibilities:   The Administrative and Safety Specialist will organize and coordinate office administration and procedures to ensure organizational effectiveness, efficiency, and compliance with safety regulations. Answers and transfers phone calls, screening when necessary. Inputs client leads into CRM Welcomes and directs visitors and clients when covering the front desk As needed, retrieves information as requested for Sales, APAR and HR from records, emails, minutes, and other related documents; prepares written summaries of data when needed Develop, manage, and maintain the Fuel Cloud Tracking system, ensuring accurate records of fuel usage, inventory, and transactions Address and resolve administrative inquiries, including questions about office supplies, office tools, and other related matters Coordinates and schedules company-sponsored events with direct supervision Maintains a system for recording expenses for office supplies and company...

Marketing Communications Strategist, Mid The Opportunity: The key to an organization’s success is strong communication that represents and supports its mission, values, and objectives. As a communications professional, you know how to inform and engage key audiences and help promote an organization’s desired reputation and initiatives. We’re looking for an experienced communications specialist like you, who is ready to share your knowledge and is willing to win for the client and live our mission every day. Here, you’ll use your skills and experience to design, develop, produce, and advise on a variety of internal and external communication materials and media that support a priority Intelligence Community client conducting marketing and outreach to private industry partners in the technology innovation space. As a marketing and communications specialist on our team, you’ll develop creative solutions to help your client achieve their business goals. In this individual contributor...