Dec 03, 2024
Position Overview:
Now Hiring! Customer Service Representative Location: Lockport, IL 60441 Schedule: Full Time; Onsite Job Summary: As the Customer Service Representative, you will play a crucial role in responding to customer inquiries through various channels, providing non-technical problem resolution, and ensuring customer satisfaction. This position involves processing orders, ensuring an understanding of shipping & payment terms, managing the Return Merchandise Authorization (RMA) process, addressing complex or unusual requests, analyzing customer service needs, and collaborating with internal teams to deliver effective solutions. The Customer Service Representative utilizes a customer relationship application to record activities, research product information, and contribute to maintaining a high level of customer satisfaction. What You’ll Do : Enter orders, including Return Merchandise Authorizations (RMA), into SAP. Respond to order email inquiries and send...
Vitrek Corporation
Lockport, IL, USA