May 08, 2025
Overview:
The E-Commerce Customer Success Manager manages merchant service coordinators who are responsible for interaction with merchants on a day-to-day basis regarding operations performance, service, and continuous improvement projects. Works with cross- functional team to engage in high priority merchant opportunities that drive the business to the next level in achieving agreed upon profitability, service, and merchant satisfaction. This position reports to the Senior Director, eCommerce.
Responsibilities:
Manages, plans, and develops merchant service coordinators who are responsible for eCommerce client relationships Oversees’ key strategic merchant accounts, working directly with merchant and/or assigned merchant service coordinator to meet needs and defined success criteria Resolves day-to-day issues and identify proactive opportunities to drive value to clients Coordinates the involvement of NFI management, including sales, operations, finance and others in order...
NFI Industries
Groveport, OH, USA
Full time