Feb 06, 2025
Description: CreditXpert Inc. is looking for an client centric, product support specialist with a passion for providing exceptional service. Job Overview The Product Support Specialist is a rewarding and exciting opportunity to work directly with our customers and provide exceptional service. In this role, you will conduct ongoing client support and onboarding; collaborating with cross-functional teams to escalate and resolve issues when necessary. You will serve as the primary point of contact for all product-related inquiries, delivering excellent customer service in a timely manner. You will also cross train to support new client onboardings, ensuring that clients complete their account setup both through back-end implementation and front-end training and product tours. Essential Functions: As the Product Support Specialist, you will: Serve as primary point of contact for clients' product-related inquiries and issues through our customer support platform....
CreditXpert
Baltimore, MD, USA