Customer Service Representative

Call Center Representative

2nd Shift - 9:30am - 7pm

Job Posting Description

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

Impact Property Solutions is searching for a Customer Service Representative to act as the company's voice. The Customer Service Representative will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. The position also requires excellent data entry skills and problem solving and conflict - resolution skills.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answer incoming calls in a professional, courteous and friendly manner.
• Responds to caller's general information requests and/or inquiries.
• Takes accurate customer orders and follow through necessary process.
• Processes installation and repair orders in an accurate and timely manner.
• Enter Floor plans, pricing, and other customer information for new and existing accounts.
• Provide timely response to request for information including returning all calls as quickly as possible.
• Resolve or escalate customer issues, received via phone or email.
• Exceed internal and external customer expectations for quality and service.
• Responds to department email in a professional and timely manner.
• Makes updates to orders in the system
• Other duties as assigned.

Competencies

• Excellent interpersonal and communication skills.
• High emotional IQ, empathy and drive to provide excellent service
• Excellent email and phone etiquette.
• MS office (MS word and excel) and PC fluency required
• Ability to work effectively with cross-functional departments
• Strong time management skills and ability to multi-task and prioritize work.
• Great attention to detail and problem-solving skills.
• Maintains adequate job knowledge.

Education and Work Experience Requirements

• High School Diploma or GED Equivalent.
• Minimum 1-year of customer service experience required
• Flooring Industry knowledge is a plus.
• RFMS Systems Experience is a plus.

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.

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