Licensed Insurance Customer Service

Licensed Insurance Customer Service

Repost Job Date: 3/6/2025 2:02:56 AM
Location: SAN JOSE, CA, 95125
Salary: $47000.0 - $75000.0/year
Experience: 0 Year(s)

Farmers Insurance Agency, located in San Jose, CA, is seeking a motivated and detail-oriented individual to join our team as a Full-Time Licensed Property & Casualty (P&C) Client Service Representative. In this role, you will play a crucial part in providing excellent customer service and support to our clients.

Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. This position is perfect for someone looking to work Monday through Friday, from 9:00 AM to 5:00 PM, with the potential for growth and development within our company.

Responsibilities:

• Respond promptly and professionally to client inquiries regarding insurance policies, coverage, claims, and billing.
• Process policy changes accurately and efficiently.
• Assist clients in understanding their insurance needs and recommend appropriate coverage options.
• Maintain client records and ensure all documentation is complete and accurate.
• Collaborate with agents and underwriters to address client concerns and resolve issues promptly.
• Process daily alerts
• Handle all incoming claims calls from customers and follow-up
• Document each customer contact in APEX (Farmers version of Salesforce)
• Immediately greet all customers, entering the office in a friendly and helpful manner

Requirements:

• Minimum of 1 year of experience in a customer service or insurance-related role.
• Active Property & Casualty (P&C) required.
• Strong communication skills, both verbal and written.
• Excellent attention to detail and organizational abilities.
• Ability to work independently and as part of a team.
• Proficiency in basic computer applications and insurance management systems.
• Windows PC literate (Word, Outlook, Adobe DC)
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency in multi-task, follow-thru and follow-up.

Salary range: $22 - $25

Benefits:

• Competitive hourly wage commensurate with experience.
• Opportunities for career growth and professional development.
• Access to company-sponsored insurance and retirement plans (if eligible).
• Hands on Paid Training

How to Apply:

If you meet the qualifications and are interested in joining our team, please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this position. We look forward to hearing from you!

Company Overview:

We are an established agency with many years of experience to help our clients with a variety of services like, auto, home, commercial, and life insurance. As well as investments and retirement planning.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

License/Certification:

Property and Casualty insurance license

Ability to Commute:

San Jose, CA 95125 (Required)

Ability to Relocate:

San Jose, CA 95125: Relocate before starting work (Required)

Work Location: In person

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