Dealer Experience Manager

Dealer Experience Manager

Remote-US Dealer Development

Description

Develon is looking for a Dealer Experience Manager to join our dynamic and growing team.

Who We Are

Develon, headquartered in Suwanee, Georgia, markets the Develon brand of products which includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Develon is known for its unmatched dedication to service, customer uptime, and durable, reliable products. We are working to achieve a ‘Global Leader in Infrastructure Solutions' by improving products, technology, and business.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework! Powered by innovation!

For more information on Develon products, visit na.develon-ce.com.

What You'll Do

The Dealer Experience Manager is responsible for dealer onboarding including parts, service, and sales support to establish a new dealer location. Manage a training tool and new dealer start-up process that incorporates all of the applicable functional areas and personnel (field, corporate office, and dealer). Work with existing dealers for areas of improvement and drive results. Manage the new dealer and dealer expansion approval process to maximize efficiencies and experience.

• Work closely with dealer performance tools to identify potential gaps dealers may have in performance related to Sales, Parts, Service, Rental, and special initiatives.
• Drive awareness of these gaps and collaborate accordingly to create action plans for improvement.
• Regularly share concerns or gaps Develon may have based on dealer feedback and provide potential solutions.
• Work closely with Dealer Recruitment and Account managers to ensure a timely new dealer training plan.
• Make sure the onboarding plan is implemented and executed in an effective and timely manner.
• Implement regular pre- and post-training surveys to ensure training meets dealer's needs, to include initial contact, 90-day and 6-month follow-up.
• Create consistency across all training venues to ensure proper training is provided and value is achieved by collaborating with other company functional leaders.
• Ensure the dealer is placing their initial new equipment, attachment, and parts orders as well as support company policies and recruitment commitments.

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Job Requirements

Requirements

What You'll Need to Be Successful

• Bachelor's Degree, Business Admin, Marketing, or equivalent experience.
• 5 or more years of experience with dealer recruitment, dealer development, or dealer-based sales and distribution models (construction equipment, equipment rental, power-sports, etc.)
• Experience with project management software platforms, such as Monday.com
• Demonstrate ability to execute strategic plans.
• Demonstrate ability to manage multiple projects in a highly organized and disciplined manner.
• Strong leadership, organization, team building and management, communication (verbal, written, and presentation), and interpersonal skills.
• Computer knowledge, ability to utilize online video training tools, and communication skills.
• Self-motivator and planner.

What We Offer

• Competitive Compensation and Benefits Program
• Health, Dental, and Vision
• Generous Company 401(k) Match
• Free Telehealth Benefits
• Voluntary Supplemental Programs
• Career and Skill Development Support
• Make a direct impact on the success of the organization

HD Hyundai Infracore North America, LLC. is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 678-714-6363. The Company's hiring location is Suwanee in GA.