• Oversee a team of Utah Transit Authority (UTA) Travel Trainers and play a critical role in the programs success, fostering a climate of communication, cooperation, and respect for customers.
• Supervise, coach, develop, set goals, and complete staff performance evaluations.
• Be knowledgeable in the principles of Travel Training, the program scope, and working with individuals and communities of focus.
• Provide support coverage for training sessions or events as needed, with potential exposure to extreme weather.
• Work with management and the team to inform, create, and improve data collection forms and processes.
• Provide support and leadership with data quality and reporting.
• Update monthly and quarterly information for applicable grant funding, program efficiency, key performance indicators, and the program dashboard.
• Actively work with travel trainers, customers, and community partners to align resources and identify new opportunities to better serve the community.
• Oversee the implementation and improvement of the Training Pass program and other similar programs.
• Provide employee training support and identify training needs in collaboration with the Manager and Community Engagement Specialist.
• Be responsible for continuous improvement efforts with the team.

MINIMUM QUALIFICATIONS

• Three (3) years of experience in a community-facing, customer service, or related role providing face-to-face information, solving problems and resolving customer inquiries.
• Two (2) years of experience as a supervisor or lead worker, demonstrating conflict resolution and diplomacy.
• Working with underrepresented communities, including people with disabilities, aging communities, English second language speakers, or other challenging experiences.
• Creating schedules for employees and working in a team. Supervising employees that work remotely and in-person.
• Previous experience with program management, community engagement, and data collection creation and processes.
• Experience with Travel Training or related work, as well as program oversight and development are desired but can be provided.

• Associate degree in humanities, social work, community health and leadership, education, community and society, or related field.
• Must successfully complete required training program provided by UTA.
• Bi-lingual in Spanish or other, preferred.
• Must have a valid Utah driver license with no more than 4 moving violations in the past 3 years; cannot have more than 1 violation of driving under the influence of alcohol or any drug within the last 10 years.

• Intermediate to advanced proficiency in Microsoft Suite and Teams, general comfort with computer and digital communication and interaction (including iPads and laptops).
• Interpersonal relationships; Team leadership and development, supervision.
• Prioritizing, decision-making and problem-solving.
• Time management; Stress management.
• Excellent communication (written and verbal) and customer service skills.
• Highly organized and attentive to detail.
• Tracking/recording-keeping and reporting.

• Lead a team of employees to maintain/improve rider independence and experiences.
• Observe, coach, correct, motivate, and develop staff ongoing and in structured one-on-one meetings and team settings.
• Being flexible and adaptable, providing feedback and insights on improvements, and informing new and updated processes.
• Use sensitivity and diplomacy to function effectively under difficult or stressful situations.
• Communicate with UTA staff, Travel Training staff, and customers and maintain good customer relations in-person, over the phone and via email.
• Work and communicate well with employee team members, riders, and other UTA departments.
• Read and understand training materials, operating manuals, operating and safety rules, employee expectations, and directives.
• Work independently without supervision.
• Hold employees accountable for their work performance and coach them on improvements.
• Perform the physical requirements of the job, including continuous walking and carrying supplies.
• All applicants considered for employment must pass a thorough criminal background check.

• Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).
• Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.
• 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.
• 10 paid holidays and two paid (2) floating holidays per year.
• Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.
• Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.
• Training, development, and career advancement opportunities.
• Paid parental leave for birth, adoption, and child placement (after 12 months of employment).
• Free transit passes for employees, their spouses, and their dependent children.
• Employee assistance program includes counseling, legal services, financial planning, etc.
• UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.
• Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.
• Discounted cell phone plans with T-Mobile and AT&T.
• Pet insurance plan options (tailored plan coverage based on pets health and needs).

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