Medical Access Assistant (MAA) Specialist - Bilingual (Spanish)

***NOT A REMOTE POSITION***

The Medical Access Assistant (MAA) Specialist main role is to help employees find available physicians and can assist with scheduling and confirming physician appointments. This position acts as a patient access coordinator for patients in the California Medical Provider Network (MPN).

Essential Job Functions

• Locates/confirms participating MPN Providers who accept Workers' Compensation patients
• Schedules appointments which includes: faxing paper work, confirming appointments, and communicating appointment details to the original requesting party
• Responds to calls, faxes, or messages within 24 hours and documents resolution for referrals within 72 business hours
• Works directly with the Director of Customer Relations to ensure clear and consistent communication throughout the process
• Update Provider demographics as needed and informs Customer Relations Department of Providers who are no longer accept Workers' Compensation patients

• Must possess a High School Diploma/GED plus two (2) years of customer service experience preferably in a healthcare environment or an Associate's Degree in Business or related field of study from an accredited college or university and one (1) year of customer service experience preferably in a healthcare environment
• Must be proficient using Microsoft Office Suite (Excel, Word and PowerPoint)
• Working knowledge of medical terminology preferred
• Bilingual (Spanish) preferred

Competencies

• Excellent critical thinking, problem solving, time management, and organizational skills (detail focused)
• Friendly and professional demeanor (customer focused)
• Ability to communicate (verbal and written) effectively with Clients, Providers, Peers, and Management
• The ability to multitask and to function effectively in a deadline driven environment
• Ability to maintain confidential information as required

Benefits

• Medical Insurance (high deductible plan with an HSA)
• Dental Insurance
• Vision Insurance
• Short-term and long-term disability paid by the company
• Group term life paid by the company
• PTO - 160 hours (4 weeks) with the ability to roll over 40 hours and cash out 40 hours at the end of the year
• Fitbit program with monetary rewards
• Employee recognition programs with monetary rewards
• Corporate office amenities - specialty coffee machines, assorted tea options, smoothie bar, collaborative workspaces, fruit provide by company and an onsite market
• Regular employee events such as potlucks, video game tournaments, door decorating contests, Mental Health Awareness Month activities, and a company carnival just to name a few of our past events

About Us

Prime Health Services (PHS) is a national medical cost containment company with a noteworthy PPO Network used by insurance carriers, TPA's, self-insureds, and governmental entities. Our tech-focused nature allows clients to take advantage of the flexibility of customization while not compromising on bill processing speed. Since 2001, we have specialized in medical provider network development and offer clients a tailored approach to medical cost containment: quality health care at discounted rates.

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