Business Banking Associate

CORE VALUES:

Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, And INNOVATIVE. We endeavor to live by these values in all that we do!

MISSION:

The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.

POSITION SUMMARY:

Performs a full range of banking services, with emphasis on Business Clients. Meets with clients to discuss needs and identify/recommend solutions to identified needs. Opens, closes, and services business deposit accounts as well as all Treasury Management offerings. Assists business bankers and business clients with account needs and provides customer service. Must acquire the knowledge and skills necessary to help clients onboard to their products/services. Respond quickly and accurately to escalated requests and issues generated by customer. Willingly rotates between locations, as needed.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Consistently provides a high level of service when working with new and existing clients. Includes accurate, professional, efficient service to all clients through multiple communication channels, including in person, emails, phone calls and online conversations. Cultivate strong relationships with clients, demonstrating empathy, integrity, and a commitment to their success while fostering trust and loyalty. Responsibilities include identifying new business opportunities, managing client portfolios and identifying opportunities to provide additional banking products and services that align with the needs and goals of our business banking clients.
• Performs all activities related to the opening, closing, and servicing of various types of time and demand deposit accounts, including certificates of deposits, checking accounts, and savings accounts. Perform a wide range of services including, servicing and maintenance for, debit cards, CDs, HSAs, IRAs, safe deposit boxes, including address changes, stop payments, transfers, and processes check orders. Functions as a point person for client on suspected or real fraud on businesses deposit accounts.
• Provides support to aid new client acquisition, acting as a liaison between the sales process and the onboarding process. Working with the Business Bankers, provides key support by maintaining a client focus with an awareness and understanding of implementing products and services. This role supports sales and operational activities, facilitates client onboarding of Business Clients including Treasury Management, along with assisting Business Bankers with ongoing client relationship management activities. Solves basic to intermediate Treasury Management related problems and delegate more complex issues to the appropriate channel.
• Assist clients with understanding options available for initiating wire transfers, including in person wires, repetitive wires, Cash Management wires and reverse wires. Have a good understanding of all types of wire transfers and capabilities. Assist clients with initiating all types of wire transfers. Ensures applicable regulations, disclosures, policies, and procedures are followed and is trained on depository compliance regulations.
• Provides quality, personalized service to ensure customer satisfaction and retention. Interacts with clients to identify their needs. Cross sells and/or refers Bank products and services to clients. Develops new client relationships from referrals and makes referrals to Business Bankers, Retail Bankers, and Mortgage Bankers, as appropriate.
• Oversees existing Merchant Card Processing portfolio under the Agent Agreement with Fiserv. Provides support to the existing client portfolio and connects clients with Fiserv customer service support when deemed appropriate. Also provides support to aid new client acquisition and referrals under the Referral agreement with Fiserv. Acts as a liaison for the referral between the bank, Fiserv and the client.
• Responsible to become knowledgeable about and adhere to all relevant compliance regulations (as it affects your department).

SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES:

• May process client transactions: processes loan payments; issues money orders, and cashier's checks.
• May assist with answering branch phone calls.
• Prepare and send client statements and tax information, as requested.
• May contribute to overall office administration.
• Other duties as may be assigned.

Other Skills and Abilities

• Strong communication skills
• Client service focused
• Maintain confidentiality of customer information
• Resourceful, well organized and ability to multitask
• Effective problem-solving and decision-making skills
• Strong attention to detail
• Ability to work independently as well as part of a collaborative team environment
• Flexibility to adapt to changing regulatory requirements and industry dynamics
• Commitment to upholding confidentiality, integrity, and ethical standards in all interactions

PERFORMANCE MEASURES:

• Timely execution of Rocks, To-Dos, active participation in L10 meetings
• Demonstration of Core Values
• Meets or exceeds annual goals as pre-established by immediate supervisor
• Maintains confidentiality of client account information
• Follows established policies and procedures in responding to inquiries and requests
• Willingly participates in bank training, including sales and service training
• In compliance with all regulations related to job duties
• Effectiveness of communications and development of good working relationships with co-workers and clients

WORKING CONDITIONS:

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required. Serves as a representative of the Bank at appropriate functions.

GENERAL NOTICE:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change

ROLE QUALIFICATIONS:

Experience

• 2-3 years related retail or business banking experience
• Prior experience in customer service, preferably in a banking or financial services industry
• Knowledge of banking operations, regulations, and compliance requirements
• Excellent communication skills, both verbal and written, with the ability to effectively convey complex information and resolve issues with professionalism and diplomacy

Education

• High school diploma plus additional bank-related training and/or deposit accounts training
• Additional education preferred

Compensation details: 21-29 Hourly Wage

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