Feb 04, 2025

Customer Service Receptionist

$20.00 hourly
Admin-Clerical Customer Service Sales

Job Description

POSITION PURPOSE AND OBJECTIVES:


The Customer Service Representative is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing member/guest questions and needs, providing an overall welcoming environment, and performing ad hoc administrative duties. This is a Part Time.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

·        Greet and welcome staff, members and guests in a warm and friendly manner as soon as they arrive and answer any questions they have

  Direct visitors to the appropriate person and office

·        Answer, screen and forward internal/external phone calls in a polite and friendly manner

·        Provide basic and accurate information in-person and via phone/email

·        Receive and receipt payments for programs; cash, checks and credit cards.

·        Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor ID’s, etc.)

·      Provide coverage for the security agent as needed

·        Work in partnership with the Membership Department o Respond to basic membership related inquiries o Take potential members on tours

·        Participate in membership related agency events

·        Assist with member and non-member registration

·        Perform administrative duties such as filing, photocopying, and emailing

·        Other duties as directed by supervisor

 



Compensation details: 20-20 Hourly Wage



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Job Requirements


QUALIFICTIONS:

 

•     High school diploma or equivalent required

•     Minimum of 2 years relevant experience in an office environment and hands-on experience with office equipment

•     Proficient in Microsoft Office (Outlook, Word, Excel)

•     Exceptional multi-tasking and time-management skills with the ability to prioritize tasks with limited guidance

•     Superior customer service skills and friendly demeanor and professional attitude and appearance

•     Proficiency in Microsoft Office Suite

•     Solid written and verbal communication skills

•     Ability to be resourceful and proactive when issues arise

•     Team player with excellent organizational skills

•     Punctual and strong attendance history

•     Previous sales experience preferred but not required

•     Flexibility required


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