Jan 11, 2025
Onsite Support Engineer II (Cincinnati, OH)
- BLUE ALLIANCE IT LLC
- Cincinnati, OH, United States
Full time
Information Technology
Job Description
Grow your career with us!
Do you enjoy troubleshooting and resolving technical issues while communicating with users?
Are you excited to be in a role where your work drives real change?
Are you a strong communicator who excels at explaining complex technical concepts to non-technical teams?
Do you want to work for a company that values its employees and culture?
This could be a good fit for you - and us!
Blue Alliance is a powerful partnership of innovative IT companies—BECA, Path Forward IT, Skynet Innovations, United Systems, and Total Networks—working together to transform the industry by leveraging shared expertise and resources.
At the heart of this collaboration is the Blue Alliance team, the operational engine providing world-class services in finance, accounting, HR, sales, and marketing to all our partner companies. Our mission is simple: to drive excellence, foster connections, and empower our partners to thrive. Joining Blue Alliance offers you exposure and insights into how different companies operate, each with its own approach yet united by common goals. As we grow, we are looking for the right person to fill the role of Support Engineer II.
As a member of our Blue Alliance team, the Support Engineer II is a part of the internal IT team, which will provide essential support to internal users by resolving technology issues both locally and remotely, ensuring seamless operations. This role requires oversight in coordinating larger tasks, supporting technology initiatives, and assisting with cost-benefit analyses for key projects. This engineer will maintain high standards for system uptime, security, and user satisfaction, while working closely with the NOC, SOC, and executive leadership on internal projects. Additionally, this position includes device deployments and ensures consistent documentation of all tasks and procedures in alignment with internal standards.
Important Attributes for a Support Engineer II:
Provide timely and quality support to all Blue Alliance users (both remote and local)
Provide timely and quality support for all technology needs in the Kenwood office
Provide leadership and coordination for larger requests and tasks
Assist with cost benefit analyses as needed for any larger technology initiatives within Blue Alliance
All time is documented daily (activities, projects, tickets) in the moment of doing said task in ticketing system
Monitor the ticket gateway and designated queues
Assist with ISP and Vendor calls for downed services
Follow industry accepted best practices and internally documented processes to ensure network uptime and a secure environment
Assist Network Operations Center (NOC) and Security Operations Center (SOC) with proactive services as time allows
Assist CISO, CTO, and other leaders as needed for internal projects
Device deployments (laptops, phones, etc.) to both remote and local employees
And of course, your skills & proficiencies! This should include:
Microsoft Office 365 Suite
Ticketing software - Incident management and allocating time to tickets being worked
Remoting into systems, push scripts and run action creations
Networking - Basic knowledge of network troubleshooting skills, DHCP & DNS, ability to identify VLAN issues, and circuit/ISP issues
Strong knowledge of Microsoft 365 and products/services relating to E5 licensing
Strong understanding of enterprise backup solutions
Strong understanding of enterprise networking concepts
Proficiency with central repository for project documentation
Maintain strong knowledge of technical infrastructure (servers, network, applications, etc.)
Software as assigned
As a Support Engineer II, we’re counting on you to:
Maintain established call and ticket SLAs as defined by Manager
Maintain established CSAT score as defined by Manager
Timesheet for current week submitted by end of shift Friday
Available for on-call weeks and all hands on-deck outages
Set quarterly and annual goals in HRIS (Human Resources Information System) and reviewed quarterly
Maintain and create documentation for all common issues, problems and requests. Documentation to be completed using Blue Alliance documentation standards
Quarterly and Annual OKRs
Why would You want to work with Us?
Being part of the Blue Alliance team means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.
Benefits of working at Blue Alliance:
Be part of a fun, awesome team
9 paid holidays
401K Retirement with matching contributions
Excellent medical, vision and dental insurance
Life insurance and disability insurance
3 weeks PTO
Top Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Blue Alliance, participate in E-Verify.
Do you enjoy troubleshooting and resolving technical issues while communicating with users?
Are you excited to be in a role where your work drives real change?
Are you a strong communicator who excels at explaining complex technical concepts to non-technical teams?
Do you want to work for a company that values its employees and culture?
This could be a good fit for you - and us!
Blue Alliance is a powerful partnership of innovative IT companies—BECA, Path Forward IT, Skynet Innovations, United Systems, and Total Networks—working together to transform the industry by leveraging shared expertise and resources.
At the heart of this collaboration is the Blue Alliance team, the operational engine providing world-class services in finance, accounting, HR, sales, and marketing to all our partner companies. Our mission is simple: to drive excellence, foster connections, and empower our partners to thrive. Joining Blue Alliance offers you exposure and insights into how different companies operate, each with its own approach yet united by common goals. As we grow, we are looking for the right person to fill the role of Support Engineer II.
As a member of our Blue Alliance team, the Support Engineer II is a part of the internal IT team, which will provide essential support to internal users by resolving technology issues both locally and remotely, ensuring seamless operations. This role requires oversight in coordinating larger tasks, supporting technology initiatives, and assisting with cost-benefit analyses for key projects. This engineer will maintain high standards for system uptime, security, and user satisfaction, while working closely with the NOC, SOC, and executive leadership on internal projects. Additionally, this position includes device deployments and ensures consistent documentation of all tasks and procedures in alignment with internal standards.
Important Attributes for a Support Engineer II:
Provide timely and quality support to all Blue Alliance users (both remote and local)
Provide timely and quality support for all technology needs in the Kenwood office
Provide leadership and coordination for larger requests and tasks
Assist with cost benefit analyses as needed for any larger technology initiatives within Blue Alliance
All time is documented daily (activities, projects, tickets) in the moment of doing said task in ticketing system
Monitor the ticket gateway and designated queues
Assist with ISP and Vendor calls for downed services
Follow industry accepted best practices and internally documented processes to ensure network uptime and a secure environment
Assist Network Operations Center (NOC) and Security Operations Center (SOC) with proactive services as time allows
Assist CISO, CTO, and other leaders as needed for internal projects
Device deployments (laptops, phones, etc.) to both remote and local employees
And of course, your skills & proficiencies! This should include:
Microsoft Office 365 Suite
Ticketing software - Incident management and allocating time to tickets being worked
Remoting into systems, push scripts and run action creations
Networking - Basic knowledge of network troubleshooting skills, DHCP & DNS, ability to identify VLAN issues, and circuit/ISP issues
Strong knowledge of Microsoft 365 and products/services relating to E5 licensing
Strong understanding of enterprise backup solutions
Strong understanding of enterprise networking concepts
Proficiency with central repository for project documentation
Maintain strong knowledge of technical infrastructure (servers, network, applications, etc.)
Software as assigned
As a Support Engineer II, we’re counting on you to:
Maintain established call and ticket SLAs as defined by Manager
Maintain established CSAT score as defined by Manager
Timesheet for current week submitted by end of shift Friday
Available for on-call weeks and all hands on-deck outages
Set quarterly and annual goals in HRIS (Human Resources Information System) and reviewed quarterly
Maintain and create documentation for all common issues, problems and requests. Documentation to be completed using Blue Alliance documentation standards
Quarterly and Annual OKRs
Why would You want to work with Us?
Being part of the Blue Alliance team means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.
Benefits of working at Blue Alliance:
Be part of a fun, awesome team
9 paid holidays
401K Retirement with matching contributions
Excellent medical, vision and dental insurance
Life insurance and disability insurance
3 weeks PTO
Top Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Blue Alliance, participate in E-Verify.
Apply Now
