Jan 10, 2025
Cross Functional Financial Specialist- 24010721
$26.00 - $28.00 hourly
- MoneyGram
- Saint Louis Park, MN, United States
Full time
Accounting
Job Description
This position is based in the United States. While this is a remote flexible role it is required to reside in this country.
Who we are:
MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services.
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!
The Numbers:
We serve over 50 million people every year in over 200 countries and territories
We're a global team of over 2,000 from 36 countries around the world
We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
We’re known for our strong culture globally, demonstrated by:
o “Top Workplaces USA” award winner (three consecutive years in a row!)
o One of the “Best Places to Work” in the Middle East
o Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News
What you will contribute:
As part of the Global Operations team at MoneyGram, you will be able to support multiple processes across and within each unit of the Financial Paper Products team. Financial Paper Products specializes in the servicing of Financial Institution partners and Money Order Clearings and Consumer related inquiries/support. This incumbent will be responsible for:
Being the primary bank adjustment liaison with the financial institutions in resolving complicated issues and/or high dollar items. The incumbent is responsible for ensuring all adjustments, advices, and correspondence from MoneyGram's suite of products (money orders and official checks) are researched and resolved in a timely manner to minimize financial risk exposure.
Resolving financial based exceptions for our customers, agents, and Financial Institutions, minimizing financial risk by resolving exception items within established guidelines and service levels.
Reconciling and analyzing selected complex accounts typically involving multiple system reports, documents, and procedures. The incumbent will investigate sources of entry to accounts and make necessary adjustments or corrections to general ledger based upon reconciliation. The incumbent will also research and resolve reconciling items on general ledger accounts, internal systems, bank statements, and settlement files in accordance with the established business rules to minimize financial risk.
Monitoring and balancing multiple in clearing, settlement, and return files within established deadlines thus mitigating the risk to MoneyGram and our key partners. Incumbent is responsible for identifying trends and escalating any recurring problems to management.
What you’ll do:
Research, analyze, and resolve item exceptions for customers and department within established service levels eliminating financial losses to MoneyGram
Maintain proper documentation for each case to ensure complete audit trail information exists. Monitor and work all cases and work list assigned items. Use omni channel (telephone calls, email, chat, etc.) to communication with internal &/or external customer to resolve exception.
Acts as the key contact with financial institutions in resolving problematic issues and/or high dollar adjustment items. Reconciles and analyzes selected complex accounts typically involving multiple system reports, documents, and procedures.
Research and resolves reconciling items on general ledger accounts, internal systems, bank statements, and settlement files in accordance with the established business rules to minimize financial risk. Research, analyze, and resolve item exceptions for customers and department within established service levels.
Manages all issues impacting file production working with key internal and external partners until satisfactory resolution mitigating financial impact to MoneyGram and our partners. Monitors all incoming and outgoing bank files validating item count and dollar value with charge.
Runs job streams for release of work in the mainframe system within established deadlines. Minimizes financial risk by confirming all functions are resolved within department guidelines to meet established SLA's.
Remains current with product, policies, procedures, and regulations to act as a resource for management and peers as well as assist with potential job training requirements. Supports management with implementation and execution of change within the department aimed at reducing risk to the organization; drive efficiencies and/or reduce operational expense.
Share experience with others within areas to meet objectives. Performs other duties as assigned.
What we’re looking for:
High School Diploma/GED
Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.
4-6 years’ experience with a background in Financial Paper Products or related experience.
Typing and 10-key skills.
PC experience: Microsoft Office.
Knowledge of Generally Accepted Accounting Principles (GAAP).
Strong knowledge of bank operations.
Excellent communication skills, written and verbal.
Excellent time management skills.
Excellent decision making and judgment skills.
Strong internal and external customer service skills.
Ability to work collaboratively with peers and management.
Strong analytical skills to consider alternatives, possibilities, and ability to make sound business decisions self-sufficiently.
Ability and willingness to take ownership and accountability for the business partnerships.
Ability to multitask, prioritize, organize and work independently to complete a large number of tasks and projects as assigned.
Attention to detail to meet deadlines and manage daily risk activities.
Ability to adapt to changing work environment.
High level knowledge of MoneyGram processes and procedures, preferred.
Ability to create and document business correspondence.
Ability to work in a fast paced, deadline-oriented environment.
National Check Processor “NCP” certification preferred.
Why you will love working here:
Your future is in your hands.
When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us!
Flexible Remote First Flexibility
Generous PTO
13 Paid Holidays
Medical / Dental / Vision Insurance
Life, Disability and other benefits
401K with competitive Employer Match
Community Service Days
Generous parental leave
Salary:
Anticipated Hourly Pay: $26-$28 + participation in our annual bonus plan.
Disclaimer:
The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
#REMOTE
#LI-ME1
#HTFUS
Qualifications
Primary Location: United States of America-Minnesota-St Louis Park
Work Locations: US_Corp_St Louis Park_1550 Utica 1550 Utica Ave S Ste. 100 Saint Louis Park 55416
Job: Customer Operations Support
Organization: Global Operations
: Full-time
Travel: No
Job Posting: Nov 25, 2024, 4:34:10 PM
Who we are:
MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services.
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!
The Numbers:
We serve over 50 million people every year in over 200 countries and territories
We're a global team of over 2,000 from 36 countries around the world
We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
We’re known for our strong culture globally, demonstrated by:
o “Top Workplaces USA” award winner (three consecutive years in a row!)
o One of the “Best Places to Work” in the Middle East
o Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News
What you will contribute:
As part of the Global Operations team at MoneyGram, you will be able to support multiple processes across and within each unit of the Financial Paper Products team. Financial Paper Products specializes in the servicing of Financial Institution partners and Money Order Clearings and Consumer related inquiries/support. This incumbent will be responsible for:
Being the primary bank adjustment liaison with the financial institutions in resolving complicated issues and/or high dollar items. The incumbent is responsible for ensuring all adjustments, advices, and correspondence from MoneyGram's suite of products (money orders and official checks) are researched and resolved in a timely manner to minimize financial risk exposure.
Resolving financial based exceptions for our customers, agents, and Financial Institutions, minimizing financial risk by resolving exception items within established guidelines and service levels.
Reconciling and analyzing selected complex accounts typically involving multiple system reports, documents, and procedures. The incumbent will investigate sources of entry to accounts and make necessary adjustments or corrections to general ledger based upon reconciliation. The incumbent will also research and resolve reconciling items on general ledger accounts, internal systems, bank statements, and settlement files in accordance with the established business rules to minimize financial risk.
Monitoring and balancing multiple in clearing, settlement, and return files within established deadlines thus mitigating the risk to MoneyGram and our key partners. Incumbent is responsible for identifying trends and escalating any recurring problems to management.
What you’ll do:
Research, analyze, and resolve item exceptions for customers and department within established service levels eliminating financial losses to MoneyGram
Maintain proper documentation for each case to ensure complete audit trail information exists. Monitor and work all cases and work list assigned items. Use omni channel (telephone calls, email, chat, etc.) to communication with internal &/or external customer to resolve exception.
Acts as the key contact with financial institutions in resolving problematic issues and/or high dollar adjustment items. Reconciles and analyzes selected complex accounts typically involving multiple system reports, documents, and procedures.
Research and resolves reconciling items on general ledger accounts, internal systems, bank statements, and settlement files in accordance with the established business rules to minimize financial risk. Research, analyze, and resolve item exceptions for customers and department within established service levels.
Manages all issues impacting file production working with key internal and external partners until satisfactory resolution mitigating financial impact to MoneyGram and our partners. Monitors all incoming and outgoing bank files validating item count and dollar value with charge.
Runs job streams for release of work in the mainframe system within established deadlines. Minimizes financial risk by confirming all functions are resolved within department guidelines to meet established SLA's.
Remains current with product, policies, procedures, and regulations to act as a resource for management and peers as well as assist with potential job training requirements. Supports management with implementation and execution of change within the department aimed at reducing risk to the organization; drive efficiencies and/or reduce operational expense.
Share experience with others within areas to meet objectives. Performs other duties as assigned.
What we’re looking for:
High School Diploma/GED
Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.
4-6 years’ experience with a background in Financial Paper Products or related experience.
Typing and 10-key skills.
PC experience: Microsoft Office.
Knowledge of Generally Accepted Accounting Principles (GAAP).
Strong knowledge of bank operations.
Excellent communication skills, written and verbal.
Excellent time management skills.
Excellent decision making and judgment skills.
Strong internal and external customer service skills.
Ability to work collaboratively with peers and management.
Strong analytical skills to consider alternatives, possibilities, and ability to make sound business decisions self-sufficiently.
Ability and willingness to take ownership and accountability for the business partnerships.
Ability to multitask, prioritize, organize and work independently to complete a large number of tasks and projects as assigned.
Attention to detail to meet deadlines and manage daily risk activities.
Ability to adapt to changing work environment.
High level knowledge of MoneyGram processes and procedures, preferred.
Ability to create and document business correspondence.
Ability to work in a fast paced, deadline-oriented environment.
National Check Processor “NCP” certification preferred.
Why you will love working here:
Your future is in your hands.
When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us!
Flexible Remote First Flexibility
Generous PTO
13 Paid Holidays
Medical / Dental / Vision Insurance
Life, Disability and other benefits
401K with competitive Employer Match
Community Service Days
Generous parental leave
Salary:
Anticipated Hourly Pay: $26-$28 + participation in our annual bonus plan.
Disclaimer:
The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
#REMOTE
#LI-ME1
#HTFUS
Qualifications
Primary Location: United States of America-Minnesota-St Louis Park
Work Locations: US_Corp_St Louis Park_1550 Utica 1550 Utica Ave S Ste. 100 Saint Louis Park 55416
Job: Customer Operations Support
Organization: Global Operations
: Full-time
Travel: No
Job Posting: Nov 25, 2024, 4:34:10 PM
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