Jan 10, 2025
EUC Technician
- Police and Fire Federal Credit Union
- Bensalem, PA, United States
Customer Service
Information Technology
Job Description
Competitive Base Salary - Experience Required
****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 95% of premiums covered by PFFCU*****
****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****
Location: 3325 Street Road, Bensalem, PA 19020
********Great benefits, paid time off, and more! Become a part of the team today!******
JOB SUMMARY: Responsible for daily administration and management of EUC duties within PFFCU infrastructure
RESPONSIBILITIES/TASKS:
Administration of all EUC processes
Application Support for Windows OS and numerous 3 rd party applications
Revising and updating IT departmental procedures
Central point for daily monitoring\processing of hardware within PFFCU
Hands on knowledge with SCCM packages and deployments
Experience with MS Forefront\End Point protection
Knowledge\hands on experience in Active Directory
General knowledge of Exchange
Ownership
Taking ownership of service requests and working them through the entire process within PFFCU
Participating in key process improvements
When appropriate engaging outside contractors with proper technical expertise
Working within the escalation process\procedures through all levels of support within PFFCU
Network-Infrastructure Monitoring-Alerts
Need to be technical current in EUC tools, utilization and alerting.
Verify scheduled jobs have been completed
Primary responsibility for Virus and UWP alerts
Processing daily, weekly and monthly jobs as scheduled. Paying very close attention to all the details to avoid processing errors
Provide coordination\escalation and hands on work with internal EUC Team by answering internal staff calls and tickets covering various daily processing problems
Assist in documenting internal support processes and procedures
Implementing and enforcing system and data security measures
Working closely with all teams in technology on projects of all scopes, including complex and cross-functional efforts
Ensuring timely completion of projects and deployments
Travel to other sites daily
Other duties as assigned
Part of an on call rotation schedule.
QUALIFICATIONS:
3+ years of experience with NOC\Desktop Support (Level 2 and 3)
Must possess excellent customer service skills and be able to work independently and with a team in a highly customer-focused environment
A solid understanding of Windows desktops\laptops
A solid understanding of Windows Printing
Basic understanding of VPN Connections
Must understand SLA's (Service Level Agreements) and where applicable
discuss and review within the team\end user.
Organization skills a must
Computer-related certifications are a plus
Bachelor’s degree in technical field; or related experience and/or training; or equivalent combination of education and experience is required
Must possess effective written and verbal communication skills
Knowledge of monitoring technologies\methods relating to IT
Strong understanding of IT Systems as well as strong technical aptitude and problem solving skills are needed to perform this job successfully
SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
Strong project skills required, specifically the ability to maintain focus and complete projects with multi-month timeframes
Ability to handle multiple projects at the same time
Ability to think logically and visualize abstract concepts
Strong interpersonal skills
Ability to clearly communicate technical information to individuals at all levels of the organization and with vendors
Ability to work under pressure
Ability to work under own timelines-direction
Ability to work varying hours. Sometimes includes evening and additional weekend work
Job will require daily travel to remote branches
Core hours are Monday-Friday 8:00 AM – 4:00 PM
This job description does not constitute a contract between the employee and the Credit Union.
Employees are “At Will” employees they may terminate their positions and are subject to termination, at any time, for any reason. Management retains the right to restructure positions, change job descriptions, and eliminate positions without prior notice.
#PFFCUBO
****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 95% of premiums covered by PFFCU*****
****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****
Location: 3325 Street Road, Bensalem, PA 19020
********Great benefits, paid time off, and more! Become a part of the team today!******
JOB SUMMARY: Responsible for daily administration and management of EUC duties within PFFCU infrastructure
RESPONSIBILITIES/TASKS:
Administration of all EUC processes
Application Support for Windows OS and numerous 3 rd party applications
Revising and updating IT departmental procedures
Central point for daily monitoring\processing of hardware within PFFCU
Hands on knowledge with SCCM packages and deployments
Experience with MS Forefront\End Point protection
Knowledge\hands on experience in Active Directory
General knowledge of Exchange
Ownership
Taking ownership of service requests and working them through the entire process within PFFCU
Participating in key process improvements
When appropriate engaging outside contractors with proper technical expertise
Working within the escalation process\procedures through all levels of support within PFFCU
Network-Infrastructure Monitoring-Alerts
Need to be technical current in EUC tools, utilization and alerting.
Verify scheduled jobs have been completed
Primary responsibility for Virus and UWP alerts
Processing daily, weekly and monthly jobs as scheduled. Paying very close attention to all the details to avoid processing errors
Provide coordination\escalation and hands on work with internal EUC Team by answering internal staff calls and tickets covering various daily processing problems
Assist in documenting internal support processes and procedures
Implementing and enforcing system and data security measures
Working closely with all teams in technology on projects of all scopes, including complex and cross-functional efforts
Ensuring timely completion of projects and deployments
Travel to other sites daily
Other duties as assigned
Part of an on call rotation schedule.
QUALIFICATIONS:
3+ years of experience with NOC\Desktop Support (Level 2 and 3)
Must possess excellent customer service skills and be able to work independently and with a team in a highly customer-focused environment
A solid understanding of Windows desktops\laptops
A solid understanding of Windows Printing
Basic understanding of VPN Connections
Must understand SLA's (Service Level Agreements) and where applicable
discuss and review within the team\end user.
Organization skills a must
Computer-related certifications are a plus
Bachelor’s degree in technical field; or related experience and/or training; or equivalent combination of education and experience is required
Must possess effective written and verbal communication skills
Knowledge of monitoring technologies\methods relating to IT
Strong understanding of IT Systems as well as strong technical aptitude and problem solving skills are needed to perform this job successfully
SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
Strong project skills required, specifically the ability to maintain focus and complete projects with multi-month timeframes
Ability to handle multiple projects at the same time
Ability to think logically and visualize abstract concepts
Strong interpersonal skills
Ability to clearly communicate technical information to individuals at all levels of the organization and with vendors
Ability to work under pressure
Ability to work under own timelines-direction
Ability to work varying hours. Sometimes includes evening and additional weekend work
Job will require daily travel to remote branches
Core hours are Monday-Friday 8:00 AM – 4:00 PM
This job description does not constitute a contract between the employee and the Credit Union.
Employees are “At Will” employees they may terminate their positions and are subject to termination, at any time, for any reason. Management retains the right to restructure positions, change job descriptions, and eliminate positions without prior notice.
#PFFCUBO
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