Jan 10, 2025
Lead Technical Analyst - IT Data Metrics Reporting
$115,000 - $135,000 yearly
- CareCentrix
- Remote, , United States
Full time
Information Technology
Job Description
Overview:
As a Lead Analyst on our Information Technology Operations team (this is an individual contributor role - picture BSA and BI Developer roles blended into one) you will influence the next wave of intelligence reporting. You will gather requirements, design reports and dashboards on corporate technology metrics, and provide trend analysis and commentary. You will be the owner of IT metrics and KPIs to ensure there is alignment to the department’s data and reporting. Your responsibilities also include post analysis work to monitor and ensure the new tools implemented provide the proper visualization of key metrics so these are leveraged for improved decision making. Building a comprehensive understanding of business process of the associated data and applications is essential to succeed in this role.
Responsibilities:
In this job you will:
Develop and enhance tracking of key metrics for the IT Department that will include project delivery, financial health, resource management and capacity utilization
Design, create, generate and maintain metrics, reporting and trend analysis using any of the following technologies: MS SQL Server, SSRS, SSIS, Python, Tableau, MS Excel, ETL processing
Provide expertise in creating and optimizing complex SQL queries necessary to facilitate the retrieval of data from the database to fulfill metric reporting requirements
Analyze current process standards and existing metrics in order to provide solutions for improvement, inform respective teams on process improvement and re-engineering strategies
Collaborate with customer and key stakeholders from requirements gathering to design to implementation and monitoring ensuring all reporting metrics are clearly defined
Discuss your analysis with all audiences and use data to illustrate your findings and support your conclusions
Define data requirements and identify both existing and new data sources and methodologies
Produce high-quality user interfaces and visual designs in support of the data and metrics provided
Translate data into metrics, dashboards and management reporting packages providing analytical summary that incorporates performance against KPIs, business objectives and SLA’s
Proactively communicate project deliverable status, issues and risks to management
Maintain the systems/data architecture used for IT Operations metrics
This is the job for you if:
You have experience interacting with IT leadership to deliver data reports in an understandable way
You are highly proficient with SQL, Tableau, Excel (advanced) and PowerPoint
You are proficient with ETL processing, SSRS/SSIS, Python, R, JavaScript or common scripting languages
You understand the business behind the data and can be pro-active on reporting needs
You have extensive experience reporting on IT KPI's and metrics (Required)
Qualifications:
You should get in touch if:
You have a Bachelor’s Degree in Computer Science, or equivalent work experience
You have 5+ years’ experience in information technology including data and business analysis experience
You have experience with data warehouse, graphical presentation of large datasets, experience and / or demonstrated ability to write queries, and perform data analytics and reporting functions
You are able to work EST hours
What we offer:
Salary Range: $115000 - $130000 / year plus corporate bonus incentives
Comprehensive Health, Dental, and Vision plans with HSA Employer Contributions and Dependent Care FSA Employer Match
Generous PTO, 401K Savings Plan, Paid Parental Leave, and Tuition Reimbursement
Access to earned income between paychecks and financial support via PayActiv
Complimentary on-demand fitness, mindfulness, and nutrition via Wellbeats
Great culture with a sense of community, with career growth and development opportunities
CareCentrix maintains a drug-free workplace.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
#IDCC
As a Lead Analyst on our Information Technology Operations team (this is an individual contributor role - picture BSA and BI Developer roles blended into one) you will influence the next wave of intelligence reporting. You will gather requirements, design reports and dashboards on corporate technology metrics, and provide trend analysis and commentary. You will be the owner of IT metrics and KPIs to ensure there is alignment to the department’s data and reporting. Your responsibilities also include post analysis work to monitor and ensure the new tools implemented provide the proper visualization of key metrics so these are leveraged for improved decision making. Building a comprehensive understanding of business process of the associated data and applications is essential to succeed in this role.
Responsibilities:
In this job you will:
Develop and enhance tracking of key metrics for the IT Department that will include project delivery, financial health, resource management and capacity utilization
Design, create, generate and maintain metrics, reporting and trend analysis using any of the following technologies: MS SQL Server, SSRS, SSIS, Python, Tableau, MS Excel, ETL processing
Provide expertise in creating and optimizing complex SQL queries necessary to facilitate the retrieval of data from the database to fulfill metric reporting requirements
Analyze current process standards and existing metrics in order to provide solutions for improvement, inform respective teams on process improvement and re-engineering strategies
Collaborate with customer and key stakeholders from requirements gathering to design to implementation and monitoring ensuring all reporting metrics are clearly defined
Discuss your analysis with all audiences and use data to illustrate your findings and support your conclusions
Define data requirements and identify both existing and new data sources and methodologies
Produce high-quality user interfaces and visual designs in support of the data and metrics provided
Translate data into metrics, dashboards and management reporting packages providing analytical summary that incorporates performance against KPIs, business objectives and SLA’s
Proactively communicate project deliverable status, issues and risks to management
Maintain the systems/data architecture used for IT Operations metrics
This is the job for you if:
You have experience interacting with IT leadership to deliver data reports in an understandable way
You are highly proficient with SQL, Tableau, Excel (advanced) and PowerPoint
You are proficient with ETL processing, SSRS/SSIS, Python, R, JavaScript or common scripting languages
You understand the business behind the data and can be pro-active on reporting needs
You have extensive experience reporting on IT KPI's and metrics (Required)
Qualifications:
You should get in touch if:
You have a Bachelor’s Degree in Computer Science, or equivalent work experience
You have 5+ years’ experience in information technology including data and business analysis experience
You have experience with data warehouse, graphical presentation of large datasets, experience and / or demonstrated ability to write queries, and perform data analytics and reporting functions
You are able to work EST hours
What we offer:
Salary Range: $115000 - $130000 / year plus corporate bonus incentives
Comprehensive Health, Dental, and Vision plans with HSA Employer Contributions and Dependent Care FSA Employer Match
Generous PTO, 401K Savings Plan, Paid Parental Leave, and Tuition Reimbursement
Access to earned income between paychecks and financial support via PayActiv
Complimentary on-demand fitness, mindfulness, and nutrition via Wellbeats
Great culture with a sense of community, with career growth and development opportunities
CareCentrix maintains a drug-free workplace.
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
#IDCC
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