Jan 10, 2025
SBA Portfolio Servicing Specialist
- BayFirst National Bank
- Saint Petersburg, FL, United States
Full time
Finance
Job Description
Position Summary:
The SBA Portfolio Servicing Specialist will communicate with SBA borrowers and assist with service action requests. This position is expected to build a trusted, competent, and positive working relationship with each client in their portfolio.
Responsibilities include but are not limited to:
Process all necessary SBA loan servicing requests, ensuring that they meet all the required SOP loan servicing requirements. Prepare all loan servicing requests for all SBA small loans, to be approved by their manager
Serves as liaison with borrower to gather required financials/documents needed to complete annual reviews and maintain loan file for SBA compliance. Assist with other file maintenance exceptions, including direct communication with client.
Responsible for monitoring existing SBA loan portfolio to ensure it is performing adequately. Serves as first line of defense for loans that are exhibiting deteriorating credit quality. Refer deteriorating loans to special assets as appropriate.
Document all communications with borrowers and services action requests in the borrower’s loan folder or system of record.
Prepares deferment requests to be approved by their manager. Document them in the borrowers’ loan folder. Contact Colson and/or SBA when required for service action.
Ensure compliance with Bank Credit Policy and Small Business Administration Standard Operating Procedures.
When in contact with customer responsible for verifying customer profile and make sure loan file and customer information is up to update.
Responsible for preparing bank memo per procedures and if applicable supporting loan documentation to complete the servicing action request for customers.
Miscellaneous duties as assigned.
Qualifications:
Previous financial services experience required
Minimum of 1 year of experience in credit analysis/portfolio management in a commercial lending environment (preferred)
Bachelor’s degree (preferred)
Working knowledge of SBA regulations, eligibility requirements and loan servicing process (preferred)
Must have excellent verbal and written communication skills
Exercises independent judgment on client relationship credit analysis and takes appropriate resulting action
Thorough understanding of banking services
Understanding of the Small Business underwriting process
Basic analytical and financial analysis skills
Excellent interpersonal skills
Excellent quality customer service skills and the ability to establish relationships in a manner that enhances the overall marketing efforts of the Bank
Self-motivated individual with a positive, can-do attitude
Ability to work independently and with others on a team
Ability to multi-task and handle multiple projects
Excellent time management skills
Strong persuasive and negotiation skills
Demonstrated ability to work in a fast-paced, high volume work environment
Ability to adapt to change and drive change when necessary
The SBA Portfolio Servicing Specialist will communicate with SBA borrowers and assist with service action requests. This position is expected to build a trusted, competent, and positive working relationship with each client in their portfolio.
Responsibilities include but are not limited to:
Process all necessary SBA loan servicing requests, ensuring that they meet all the required SOP loan servicing requirements. Prepare all loan servicing requests for all SBA small loans, to be approved by their manager
Serves as liaison with borrower to gather required financials/documents needed to complete annual reviews and maintain loan file for SBA compliance. Assist with other file maintenance exceptions, including direct communication with client.
Responsible for monitoring existing SBA loan portfolio to ensure it is performing adequately. Serves as first line of defense for loans that are exhibiting deteriorating credit quality. Refer deteriorating loans to special assets as appropriate.
Document all communications with borrowers and services action requests in the borrower’s loan folder or system of record.
Prepares deferment requests to be approved by their manager. Document them in the borrowers’ loan folder. Contact Colson and/or SBA when required for service action.
Ensure compliance with Bank Credit Policy and Small Business Administration Standard Operating Procedures.
When in contact with customer responsible for verifying customer profile and make sure loan file and customer information is up to update.
Responsible for preparing bank memo per procedures and if applicable supporting loan documentation to complete the servicing action request for customers.
Miscellaneous duties as assigned.
Qualifications:
Previous financial services experience required
Minimum of 1 year of experience in credit analysis/portfolio management in a commercial lending environment (preferred)
Bachelor’s degree (preferred)
Working knowledge of SBA regulations, eligibility requirements and loan servicing process (preferred)
Must have excellent verbal and written communication skills
Exercises independent judgment on client relationship credit analysis and takes appropriate resulting action
Thorough understanding of banking services
Understanding of the Small Business underwriting process
Basic analytical and financial analysis skills
Excellent interpersonal skills
Excellent quality customer service skills and the ability to establish relationships in a manner that enhances the overall marketing efforts of the Bank
Self-motivated individual with a positive, can-do attitude
Ability to work independently and with others on a team
Ability to multi-task and handle multiple projects
Excellent time management skills
Strong persuasive and negotiation skills
Demonstrated ability to work in a fast-paced, high volume work environment
Ability to adapt to change and drive change when necessary
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