Jan 08, 2025
Service Technician
$36.00 - $40.00 hourly
- GTT, LLC
- Oshkosh, WI, United States
Customer Service
Electronics
Job Description
Job Title: Service Technician
Location: Oshkosh, WI
Business Unit: Field, Services
FLSA Exemption Status/Classification:Non-Exempt
Duration:12-month Contract
Work Type: Hybrid
Summary
The Service Technician II is responsible for providing intermediate-level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment.
Essential Functions
Supplies intermediate technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuits
Performs moves, adds, and changes activities as required
Supplies intermediate-level technical support with new installation and major upgrade activities
Supports the development, design, installation and maintenance of internal and external client networks
Supports the computing hardware including PC's, Windows Servers, and peripheral devices
Prepares and maintains installation records and documentation
Promotes professionalism by displaying a positive, professional image and excellent attendance
Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
Provides intermediate-level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
Works towards favorable response to company client satisfaction surveys
Supports retention of the existing and future client base
Ensures minimization of chronic and re-occurring system and equipment troubles
Additional Specific Duties and Responsibilities
Experience with Avaya Definity G3, Aura CM5 and CM8 systems
Tasks will include migrating users from older Avaya systems and to newer Avaya systems, replacing older phones and newer phones (including IP phones) and performing required troubleshooting.
Migrate overhead paging connections to the new system along with any analog ports and digital phone cross-connects.
Contacting and coordinating with Century Link/Lumen to move DID numbers on the planned cuts.
Interact with the customer's ticket queues to ensure issues are being addressed
Required Qualifications
AA/AS or BA/BS in Computer Science, or related technical/Business field
Minimum of two (2) years of Avaya product lines experience
A high degree of general network experience is preferred including administrative and desktop support, client support, and interpersonal experience
Ability to effectively present information to senior-level technicians and customer groups in written and verbal formats
Ability to effectively respond to common inquiries or complaints
Technological Skills:
Digital PBX
Video Conferencing
Voice Mail Applications
Audio Teleconferencing
Call Center Solutions
Unified Messaging
Automatic Call Distribution (ACD)
High-Speed Dedicated Data link
Computer/Telephone Integration
Synchronous Optical Network (SONET)
VOIP
High-Speed Internet Access
Wireless
Experience with the installation and support of network operating systems such as Microsoft Windows Server
Experience with installation and support of Windows desktop operating systems
Ability to organize and prioritize responsibilities, with an intense attention to detail.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems
May also be required to transport equipment and supplies from inventory location to field sites.
Routine lifting is required; one must be able to lift a minimum of 50 pounds
Typical telecommunications field work environment: client sites; indoor and outdoor; some inclement weather; working in cramped dimly lit equipment rooms; in/near construction sites
Electrical hazards may be encountered while working in equipment rooms, ceilings, and on/near construction sites
Other hazards as typically found on construction sites
Desired/Preferred Qualifications
Minimum of two (2) years of hands-on experience dealing with analog and digital communications hardware and associated protocols
Basic college-level math capabilities
Notes:
Supervisory Responsibility:None
Travel: Less than 10%
Work schedule: 7am-4pm around this shift (open to part time and full time)
Remote/onsite: 3 days in office to start until the new person has everything down. Then we will discuss hybrid possibilities
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment.
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities, and activities that the employee is expected to perform as determined and directed by our client.
EEO Statement
Our client provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities.
All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
For further details please view the Equal Employment Opportunity Posters provided by OFCCP.
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company:
IT Modernization and Transformation
We provide secure, on-demand IT services to help businesses adapt to a rapidly changing world. Our solutions enable digital transformation, collaboration, and cloud adoption. Join our talented team and contribute to building a better future. We value diversity and inclusion.
25-16270 #gttnonit #gttjobs
Location: Oshkosh, WI
Business Unit: Field, Services
FLSA Exemption Status/Classification:Non-Exempt
Duration:12-month Contract
Work Type: Hybrid
Summary
The Service Technician II is responsible for providing intermediate-level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment.
Essential Functions
Supplies intermediate technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuits
Performs moves, adds, and changes activities as required
Supplies intermediate-level technical support with new installation and major upgrade activities
Supports the development, design, installation and maintenance of internal and external client networks
Supports the computing hardware including PC's, Windows Servers, and peripheral devices
Prepares and maintains installation records and documentation
Promotes professionalism by displaying a positive, professional image and excellent attendance
Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
Provides intermediate-level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
Works towards favorable response to company client satisfaction surveys
Supports retention of the existing and future client base
Ensures minimization of chronic and re-occurring system and equipment troubles
Additional Specific Duties and Responsibilities
Experience with Avaya Definity G3, Aura CM5 and CM8 systems
Tasks will include migrating users from older Avaya systems and to newer Avaya systems, replacing older phones and newer phones (including IP phones) and performing required troubleshooting.
Migrate overhead paging connections to the new system along with any analog ports and digital phone cross-connects.
Contacting and coordinating with Century Link/Lumen to move DID numbers on the planned cuts.
Interact with the customer's ticket queues to ensure issues are being addressed
Required Qualifications
AA/AS or BA/BS in Computer Science, or related technical/Business field
Minimum of two (2) years of Avaya product lines experience
A high degree of general network experience is preferred including administrative and desktop support, client support, and interpersonal experience
Ability to effectively present information to senior-level technicians and customer groups in written and verbal formats
Ability to effectively respond to common inquiries or complaints
Technological Skills:
Digital PBX
Video Conferencing
Voice Mail Applications
Audio Teleconferencing
Call Center Solutions
Unified Messaging
Automatic Call Distribution (ACD)
High-Speed Dedicated Data link
Computer/Telephone Integration
Synchronous Optical Network (SONET)
VOIP
High-Speed Internet Access
Wireless
Experience with the installation and support of network operating systems such as Microsoft Windows Server
Experience with installation and support of Windows desktop operating systems
Ability to organize and prioritize responsibilities, with an intense attention to detail.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems
May also be required to transport equipment and supplies from inventory location to field sites.
Routine lifting is required; one must be able to lift a minimum of 50 pounds
Typical telecommunications field work environment: client sites; indoor and outdoor; some inclement weather; working in cramped dimly lit equipment rooms; in/near construction sites
Electrical hazards may be encountered while working in equipment rooms, ceilings, and on/near construction sites
Other hazards as typically found on construction sites
Desired/Preferred Qualifications
Minimum of two (2) years of hands-on experience dealing with analog and digital communications hardware and associated protocols
Basic college-level math capabilities
Notes:
Supervisory Responsibility:None
Travel: Less than 10%
Work schedule: 7am-4pm around this shift (open to part time and full time)
Remote/onsite: 3 days in office to start until the new person has everything down. Then we will discuss hybrid possibilities
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment.
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities, and activities that the employee is expected to perform as determined and directed by our client.
EEO Statement
Our client provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities.
All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
For further details please view the Equal Employment Opportunity Posters provided by OFCCP.
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company:
IT Modernization and Transformation
We provide secure, on-demand IT services to help businesses adapt to a rapidly changing world. Our solutions enable digital transformation, collaboration, and cloud adoption. Join our talented team and contribute to building a better future. We value diversity and inclusion.
25-16270 #gttnonit #gttjobs
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