Description: Action Overhead Garage Door, a family-owned and operated business since 1980, is dedicated to providing exceptional service to our residential and commercial customers. We are seeking a Customer Service Manager to lead our CSR teams across multiple locations. This role is key in improving customer service processes, implementing best practices, and ensuring seamless operations. Requirements: Key Responsibilities: Oversee and manage customer service operations, ensuring top-tier customer satisfaction. Lead process documentation, improvement initiatives, and cross-department collaboration. Train and support staff in ServiceTitan, ensuring efficient system use and process optimization. Develop call scripts, coaching strategies, and performance metrics for CSR teams. Handle escalations and implement customer feedback to enhance service quality. Maintain accurate pricing and order entry while coordinating with sales and operations. Ensure compliance...